Hampton by Hilton Aachen Tivoli in Aachen
Rooms and prices
Description
Our Hampton by Hilton Aachen hotel provides comfort and convenience for all types of travelers. With proximity to Eurogress Conference Center and the Tivoli Football Stadium, it’s easy to see the famous sites. Walk to shopping, dining and transit stations, less than 2.5 km from our Aachen hotel.
Wake up to our hot breakfast included with your stay. Choose from a wide array of morning favorites. Our rooms include coffee and tea making facilities, 40-inch SmartTV and individual thermostat controls. Family rooms with a sofa bed and extra amenities are available. Ask our friendly team about accessible rooms.
Plan a meeting in one of two meetings rooms that can be combined for up to 75 people. Each room is fully equipped with A/V equipment and perfect for small meetings and training sessions. Keep up with your exercise routine in the well-equipped fitness center offering cardio and weights. Print out any last minute work projects in the business center.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Fee: €25.00 (approx. US$29.17) per pet per stay
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: JSB, DinersClub, AmericanExpress, MasterCard, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Smoke-free property
- Security guard
- Express check-in/check-out
- Television in lobby
- Terrace
- Fire Extinguisher
- Non-smoking rooms
- Room service
- Family room
- Bathrobe
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Laundry
- Safe-deposit box
- Dry-cleaning
- Luggage storage
- Wake-up service
- Bar
- Coffee/tea for guests
- Breakfast
- Restaurant
- Snack bar
- Vending machine
- Bottled water
- Free Wi-Fi
- Taxi booking
- German
- English
- French
- Multi-language staff
- Parking
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Gym
- First Aid Kit
- Pets allowed
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Street view
Video: Hampton By Hilton Aachen Tivoli, Aachen, Germany
Map
Reviews
I talked to the hotel manager and the housekeeping staff went for a direct apology. Instead of apologies, the staff was yelling at me and hiding from me.
This is a serious violation of privacy and safety, but they do not resolve this problem as I contacted with the hotel customer service.
A decent and clean hotel with a good location and breakfast. This could have been a very positive review and experience — if not for one major drawback: whether your stay is pleasant or unpleasant depends entirely on which staff shift you happen to encounter.
I booked a room for one night and paid by card at check-in. The payment was successfully processed — the funds were withdrawn from my account, and the terminal showed a successful transaction. However, the receptionist said she couldn’t see the payment in their system and asked me to pay again using another terminal.
After double-checking my banking app and confirming that the payment had gone through, I refused to pay a second time, explaining that I had already been charged. Another employee joined in, trying to explain something unclear about their payment system and kept insisting I make another payment.
After half an hour of unnecessary stress, back-and-forth discussions, and demands for a second payment, I was finally allowed to check in after a phone call to the manager — but only after I left my personal information in case the hotel failed to sort things out on their end.
I’m a very understanding person — technical issues can happen, and perhaps there was a real glitch in their system. But I want to stress that for a hotel belonging to a well-known chain, such rude and unprofessional behavior from staff is absolutely unacceptable, especially when aggressively demanding double payment for a single stay.
Thank you to the young woman (unfortunately I didn’t get her name) who handled my check-out and helped ease the unpleasant impression from the previous shift by politely resolving the issue and apologizing for her colleagues’ behavior.
Still, I would not recommend this hotel if you’re looking to have a smooth and pleasant stay.
They have parking but there is more then enough free parking around the hotel.
Good breakfast!
Frequently asked questions about Hampton by Hilton Aachen Tivoli
How much does it cost to stay at Hampton by Hilton Aachen Tivoli?
The cost of living in Hampton by Hilton Aachen Tivoli depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the Hampton by Hilton Aachen Tivoli?
You can book Double room, Double room, Accessible Double room in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Hampton by Hilton Aachen Tivoli?
Check-in at Hampton by Hilton Aachen Tivoli is possible from 15:00, check-out is until 12:00.
Are pets allowed at Hampton by Hilton Aachen Tivoli?
Yes, pets are welcome at Hampton by Hilton Aachen Tivoli, but we recommend calling ahead to confirm details (e.g., pet size, fees).
How to get to Hampton by Hilton Aachen Tivoli from the nearest airport?
The nearest airport is NATO Air Base Geilenkirchen, located about 31 mins from hotel by car (28.9 km) away.
What’s the cancellation policy at Hampton by Hilton Aachen Tivoli?
The cancellation policy at Hampton by Hilton Aachen Tivoli depends on your room type and booking terms.
