ACHAT Hotel Karlsruhe City

. At the central. But pretty basic for a 4 star hotel. The rooms are small/ cozy and room cleaning have to be pre ordered(why do we have DND door hangs in room then?)

Car parking is super expensive (€24 per day).

Only positive is the location. Its in the accessable distance for everything.

I stayed at this hotel at the end of August after a long car journey filled with traffic jams. All I wanted was to relax in my room and watch the F1 on my iPad, but I soon discovered there was no internet. After trying both available Wi-Fi networks with no success, I went down to reception. I was told to try the 5G network again, which I did, but it still didn’t work. Frustrated, I returned to reception, where I was informed that if I wanted internet, I’d have to sit in the lobby.

I explained that I wanted peace and quiet, not to sit in a busy lobby, and asked for another room. They told me the hotel was fully booked, though I had my doubts, which later turned out to be true. After a heated discussion and experiencing the worst service I’ve encountered in the last five years—and over 100 hotels—we decided to leave. We received a refund and went to Motel One instead. There, we had excellent service, Wi-Fi in the room, and it was only €15 more. To top it off, they were only half-full and confirmed it was impossible for the other hotel to have been fully booked.

However, the rudeness of the so-called hotel manager was the worst of all. no understanding, the only thing that was said was to go to another hotel.

Furthermore, Karlsruhe is truly a beautiful city and definitely worth visiting again. However, I will never stay at this hotel again, nor would I recommend it.

Very Basic room for 4 start hotel and quite unwelcoming reception. I was waiting for a check-in, and their reaction to clients asking questions was rude, like they were annoyed that people were talking to them. Also, when their system didn't accept my debit card, their reaction was surprisingly rude. Luckily, it worked after, but I have never experienced such a dismissive way. They are also not very eager to speak English. In this case, you should inform us when we're booking that we shouldn't expect proper customer service if we don't speak German.