Crowne Plaza Düsseldorf -, ein IHG Hotel

Came back to stay the second time here in May 2025. The service does not align with 4 stars. Nothing is provided in the room no matter how many calls you make, so it is definitely not convenient.
They do however have amazing views from some of the rooms.

I recently stayed at the Crowne Plaza Düsseldorf - Neuss, and while the hotel was clean and the staff were friendly, my overall experience was disappointing—especially as a Gold IHG member. Unlike other IHG properties I’ve visited, there were no membership benefits at all—no upgrades, no welcome perks, and nothing to make me feel valued as a loyal guest. Additionally, parking cost €24 per night, and breakfast was €19 per person, which felt overpriced compared to similar hotels.
What really stood out was the lack of any special service. We were celebrating our anniversary and informed the hotel in advance, but there was no acknowledgement whatsoever—no small gesture, not even a simple note. This was particularly disappointing considering how other Crowne Plaza hotels typically handle such occasions. I also found the water situation to be odd. There was just one small bottle in the fridge, along with a note stating that if there were two guests, we needed to go to reception, collect a voucher, and then go to the bar for another bottle. This felt ridiculous—why not just provide a larger bottle in the room? Is water really that expensive here?

To be fair, I got the impression that the staff would have liked to do more if they had the authority, but the hotel’s policies seemed to restrict what they could offer. Overall, while the basics were acceptable, the experience lacked the hospitality and recognition I expected from Crowne Plaza, and I wouldn’t be in a hurry to stay there again.