Hilton Dusseldorf

The only star goes to the service and staff as well as location. But, the hotel rooms have never been renovated since the date it was built. It was very old. Although I think it was cleaned, everything was very dirty because of its age. The carpet was smelling very bad. The bathroom was dirty and very tiny, and the fixtures were rusty. In addition, we had 2 dogs and paid 40 euros for 1 night; but there was no amenities for the dogs. No cups no beds for them nothing. They slept on the carpet and now I have to take them for an extra cleaning as the carpets were smelly and dirty. Finally there were no slippers in the room and the pillows were very uncomfortable.

I had booked a one night stay in one of the suites for my family. Prior to arrival I did read the negative reviews and thought to myself that would never happen to me.
However, I would quickly find out that the negative reviews are accurate!
Let’s start with the negatives.
The A/C in the room did not work! As a family of 4 traveling with a pet, there was no air flow and the room at a constant 76 degrees. After several calls to the front desk we were able to open windows for some air. But sleep was at a minimum due to loud street noise and construction noise early in the morning. The maintenance staff did try and fix it unsuccessfully, the staff was polite and quick.
I had the mini bar included only to find out that the fridge was broken. When I spoke with the front desk they were aware and even knew that this room had a non functioning fridge. Then why give out the room without any heads up ?
The room was outdated and is in need of a renovation, the shower smelt like sewage.
Positive things or shall I say Thing.
The breakfast was good with a great selection and good food.

When checking out I was asked how my stay was and I once again mentioned my issues. The front desk staff tried to tell me I cant have the window open to run the A/C, which I was aware of and even reminded them I had maintenance try and fix this. I was quickly told they would charge my card on file to keep me moving along so the other customers would not hear how bad my stay was.
When leaving I was even asked “Hope to see you again” even after they offered no type of apology or compensation.
I do not recommend staying at this hotel, even as a loyal Hilton member this is a place I will avoid at all costs for future bookings.

Expensive for the quality. The room was small and we could hear other people shower.
Worst thing was the customer service by phone. The desk at the hotel does not accept calls in the evening so I was connected to Hilton central customer service. I was put on hold for 10 minutes after asking the simple question "Will I be able to check in at 1 am if I happen to arrive late?" after confirming my booking number I was put on hold for 10 more minutes and then promptly hung up on.
As such I arrived not knowing if my family and I were going to have to sleep on the street. Luckily they do late check-ins.
The bare minimum of customer service could have spared me the headache.

You would expect a Hilton hotel who services international travelers to have a smart television. Nope- all channels in German with no way to change language.
Air-conditioner did not work- no top sheet on the bed only a down comforter which got excessively hot since the air conditioning didn’t work. (Outside temps were only in the 60’s, I can’t imagine how hot the rooms will be during hot weather!
Hallways with peeling wallpaper.
Not to Hilton standards- would not recommend.