Al Alamein Hotel

OK. I have to start with one thing up front, a thank you to Night Manager John Magid who tried. he really did. and was one the best in hospitality that I have run into. He promised a full refund, and he gets my sincere thank you. They have a great manager there. unfortunately, the experience was so poor it was too late to salvage the first impression.

now the real real.

started on a positive note. check in was great by Dina. all good there. but that's it. that where the positives end, sadly.

we get to the room, and its TINY. I know that its depending on the room type you book. but ill tell you, the pictures are…misrepresenting a bit. i was also facing Contruction on a garden view. very little garden, a lot of construction.

Showers didn't warm up the water and we were stuck with taking a cold shower until the morning when they sent someone to fix it.

the shower shampoo bottles are glued on the wall. as you can imagine. the humidity and water….see pictures. also see how they decided to fix it. very…poor.

the service was way below standard, mainly because the staff were very attentive to UAE guests…and that's it. the staff runs to help them, while i ask 4 times for someone to take my food order, along with a 10 min wait. we went to the beach, and at no point did anyone even acknowledge is or offer us beach towels. but others…quick service.

we ended up falling asleep, waking up and checking out and leaving, regardless if we get a refund or not for a prepaid stay.

I'm sure this may be a one off, but first impressions, I don't recommend anyone stay here. We ended up driving an hour to Almaza to a Jaz property and the stay was outstanding along with exceptional service.

For a hotel that charges that amount of money and is offering that level service, it's not worth it. I expected way better.