The G Hotel

A disaster of a hotel, we booked the best 2 suites they have direct water view. In other words we booked the best experience you could possibly have. The outcome,
1. a wedding venue blocked our sea front view and they refused to offer a partial refund.
2. Every hour or so someone asks for your room number
3. Told us the room was ready and gave us the keys, however they were still wiping the floors
4. We couldn’t sleep the night as it was a weekend and the windows aren’t even double glazed instead the cheapest windows you can find on the market.
5. the worst part, the water is full of rocks underneath where you can’t swim whatsoever, the compound right next to us doesn’t have any rocks however you’re not allowed to swim there (note: the hotel is part of the seashell compound)
6. The hotel can’t make a reservation in a restaurant that’s in their building, basically no concierge.

I have no idea how it got a 5 star review, service wise it would be a 3-4, the only thing good about it is the pool and its design.

We stayed at this hotel on the North Coast hoping for a relaxing family getaway, but unfortunately, it turned out to be a frustrating experience. During our stay, there was a wedding event over the weekend, and the music was extremely loud, continuing until 2 AM. I had my child with me, and he couldn’t sleep due to the noise. To make matters worse, the rooms are not soundproof, which made the situation even more unbearable.

I called the reception multiple times during the night, only to be told repeatedly that the music would stop “in 10 minutes” — clearly just an attempt to calm us down, not based on any real information. It was very disappointing that we weren’t informed about the wedding at the time of booking. This kind of major event should be clearly communicated to guests in advance, especially those booking with children.

To top it all off, we were disappointed to find out that we couldn’t even use the beach facilities at Seashell, which was never mentioned in advance. For a property at this price point, guests deserve much better service, honesty, and transparency.

The reservation team also seemed completely unaware of what’s happening in the hotel. It felt like their only concern was to secure payment, with no effort to ensure a proper guest experience.

On top of that, room service was extremely poor in communication, with slow responses and lack of professionalism.

Overall, this was a very disappointing experience and certainly not the relaxing stay we were hoping for. I would not recommend this property to families or anyone looking for a peaceful break.

One of the worst hotel experiences in Sahel never again!
From the moment I entered, the atmosphere was so gloomy it genuinely made me question if I was slipping into depression. The hotel felt empty and soulless, and the staff’s attitude only made things worse
cold, unwelcoming, and as if I was a burden for just being there. It felt more like attending a funeral than a vacation. I couldn’t wait to check out. Definitely not recommended for anyone looking to enjoy their stay.😭😭