Holiday World Resort

not grt..poor quality food...undercooked...afraid to eat...agressive staff...rooms very dated...no way would i go back..nothing open..room leaked...sinks had massive cracks in them...ive got all photos to provide evidence..even the maintenance man said it was usually shut thru winter for a deep clean and to fix any problems....no way i would return...and before i have a response from management re the chicken...IT WAS CHICKEN AND NOT TURKEY...AS IT SAID CHICKEN!!!!!

It's currently 11.15pm and the entertainment has moved into the main foyer. It's so loud you can't hear yourself think ! We have children and wish we had been made aware of this as would of never of booked here if we did. Kids are wide awake and distressed because they are exhausted and can't sleep because of the noise. I genuinely thought this was a family hotel when booking. I have never stayed in a hotel which blasts music this loud when it's mainly families!!

I stayed at Holiday World Polynesia from November 1st to 8th, 2024, and it was, without a doubt, one of the worst experiences of my life. After saving for months to afford this all-inclusive vacation, I was met with a series of issues and humiliations that completely ruined my stay.

1. Unacceptable behavior from security staff
On November 7th at 12:18 AM, I went to the bar to get a glass of water from the fountain provided for guests. Out of nowhere, a security guard approached me aggressively, yelling at me to leave as if I were a criminal. This humiliating and disrespectful treatment occurred in front of other guests, leaving me shocked and ashamed. I have never been treated with such hostility in any hotel, especially not one that claims to be 4 stars. This incident destroyed any sense of comfort or trust I might have had in this establishment.

2. Neglected and filthy rooms
My room was infested with ants, and the bed sheets were not changed even once during my entire stay. The level of hygiene was appalling. On top of that, the key to my room only worked about 10% of the time, forcing me to make three trips to reception on multiple occasions. Despite this, the receptionist refused to accompany me to check or resolve the issue, showing a complete lack of care or professionalism. This disregard for guests’ basic needs is unacceptable.

3. Misleading services and false promises
I specifically paid extra for a room with a lateral sea view, only to be given a room overlooking the parking lot. This blatant misrepresentation of services demonstrates the hotel’s lack of respect for its paying customers.

4. Poor overall management
The staff, from reception to security, treated guests with condescension and disdain. Simple issues that should have been resolved quickly were ignored, leaving me feeling abandoned and disrespected. The hotel makes no effort to provide a welcoming or comfortable experience for its guests.

This was supposed to be my first all-inclusive vacation, but it turned out to be an absolute disaster. Instead of feeling relaxed and refreshed, I left humiliated, stressed, and regretful of ever trusting this hotel. If you value your time, money, and dignity, avoid Holiday World Polynesia at all costs. This establishment is a disgrace to the hospitality industry, and it does not deserve to call itself 4 stars.