Alua Suites Las Rocas

Absolutely awful, cleaning is one huge problem here, in the rooms, the blocks, swimming area and the restaurant. Floors are not cleaned, 5 days we sat in the same place in the restaurant and the floor was not cleaned once, nither was the windows which were covered in hand marks and food from children, all over the site it lacked basic cleaning! Cleaners came in late if at all 2pm onwards, food bland, room was full of mold also, very wet and damp, pools dirty with stains and mold, Entertainment basic and cheesy, not alot on tho! The smell also of drains was absolutely vile in the room and around the hotel! Extremely disappointed!

Awful! Dirty - look area not cleaned once in 9 days. Pool had black mould and cracks everywhere and yellow staining which also left clothing stained. Hotel tried to say sun cream - if pool that stained shows not cleaned. Rooms tired. Mattress stained, sheets stained and covered up with pillow. Stains on curtain, Both our kids along with others cut their feet in pool. Blood spots still around pool over a week later - no cleaning, Food bland and repetitive. Fine for a couple of days but same every single day. Thankfully Cala d’or town short taxi away or Ting Ting train. Kids entertainment good but many facilities under maintenance so not accessible. Kids activities ‘under review’ not planned as shown due to lack of facilities and equipment. Hotel was not ready for season - busy with kids at half term and Astro and volleyball court could not be used. Broken nets for pool awaiting delivery. Never again!