Universal Hotel Laguna

Beautiful nature, very quiet and calm. For tourists and people who want to read, swim and relax on the beach. Very nice staff, a large selection of dishes. Again and again👍

A beautiful hotel.. it was a business trip and I was alone but the hotel staff made me feel so welcome and spoke to me and had a laugh.. the bar staff were so kind and funny I would certainly return.. The hotel is situated right on the beach and just 2 mins from the shops.. so beautiful x

Beautiful beach location!
The hotel location was beautiful! Parking no easy to find. Bed was very worn & hard. The staff was fantastic & friendly.

I personally give this hotel 5* due to the amazing staff that we met there. Especially Laura, the energetic sport trainer & Ruben, the super funny singer. They made our good memories.
However, the room has a poor soundproofing and if it’s next to the elevator, you can’t sleep well at night.
With the nice sea view & full of hotel activities, I think this hotel would be perfect for family with kids or someone wants to have relaxing days. The location of the it does not fit for young people, coming to Mallorca the first time and want to discover the other part of the island.

Very high standards
Very high standards of cleanliness and superb service.
The food was beautifully prepared and everything was top notch.
The pool area was very nice.
Take your own pool towels. They charge €3 per day - that was the only think I did not like.

What a great hotel! We expected the hotel to be good, based on the reviews. Honestly speaking, we got surprised to see how good it it. This hotel is extremely well managed. Super clean(both rooms and common areas), well trained staff, delicious food (the restaurant is REALLY good - we took the full board and it was a pleasant surprise). The beach is 50 meters aways, super clean and sandy. Great job Juan in running the is hotel - we will be back!

Hotel with a pleasant atmosphere, amazing sea view, nice decorations and delicious food in the restaurant. The hotel is clean and well maintained. Staff is very friendly. There is nothing to complain about. Highly recommended for families or people who want a quiet destination with a beautiful beach and clean sea.

Hotel is brilliant. Staff are so friendly and helpful. I took my daughter who has celiac disease, we had breakfast and dinner included. There is a large variety gluten free. The chips weren't gluten free but they fried some especially for her. Also food is labelled if it's gluten free. Hotel is in a very quiet location with just a few other hotels and some shops. We used buses to get to other places, they are easy and cheap. It has lovely pool and is right on the beach and doesn't get too crowded. They also have evening entertainment.
Thanks to all the staff at Laguna

Universal is a wonderful hotel! The staff is so kind and helpful! We were welcomed with a complementary drink voucher to use at the pool bar where we enjoyed a glass of Prosecco. The beach is the back yard and they have a restaurant attached. You had to rent towels for the beach and no attached parking garage, but street parking is free and easy to find, despite coming during the height of tourist season. The room was nice, AC wasn't as cold as I would have liked, but it worked. The walls are thin so we could hear our next door neighbor's speaking, but it wasn't a problem. They had entertainment at dinner outside and they encouraged the kids to play along. The breakfast included with our room was WONDERFUL! Coffee machine, sparking wine and a full array of offerings started our morning off right. Thank you for your hospitality!

Holiday 2024
Very relaxing , lovely hotel.