Finca Cortesin Hotel Golf & Spa

Despite the hotel's attractive location, my experience during this ongoing stay has been far from satisfactory. Unfortunately, instead of enjoying my holiday, I have had to contend with a series of issues that have significantly marred my time here.
The first problem arose immediately upon arrival when I discovered that I had been given a different room from the one I had specifically requested over the phone. Rather than attempting to resolve the situation in a way that would satisfy me, the staff offered a swap to an even less appealing, frankly unattractive room. This response only reinforced the impression that they were more concerned with defending their position than ensuring my comfort. The lack of empathy and willingness to assist left me feeling dismissed and unwelcome.
My experience in the hotel’s spa was equally disappointing. Not only was I not offered any options for the type of massage I could choose, but the reception staff were noticeably tense and anxious, which further detracted from the experience. The most troubling aspect, however, was that the therapist of Asian descent performed the massage in an exceedingly painful manner, despite my repeated attempts to communicate my needs. What was supposed to be a relaxing session resulted in sore muscles, preventing me from fully enjoying the rest of my stay. When I raised this issue with the spa reception, I encountered a defensive attitude, where the staff seemed more intent on protecting their reputation than addressing my health and satisfaction.
The room service also fell short of expectations. The wait time for an evening meal was approximately one hours, which is entirely unacceptable for a hotel of this calibre. When I politely inquired about the delay, the staff member rudely hung up the phone, which I found incredibly unprofessional. Additionally, there was a noticeable tension among some of the staff during breakfast, which further dampened the atmosphere.
In summary, my stay at this hotel, which is now nearing its end, has been a profound disappointment. Rather than the relaxation and enjoyment I had hoped for, I have been met with numerous unpleasant experiences and a clear lack of professionalism. I am deeply saddened that my holiday has turned out this way. Regrettably, in its current state, I cannot recommend this establishment to anyone seeking a peaceful and high-quality retreat.
One Star more only for a very nice LiveMusic.