The St. Regis Mardavall Mallorca Resort

We spent a week here as a family. The service is excellent the pool is stunning however the rooms are Giant, dated older Marriot-type hotel with St Regis prices. Given you pay premium price the rooms needs updating the sofa bed is very uncomfortable and hard, however the main bed is comfortable but does squeak. The shower head in the bathtub wasn’t very consistent with the water being hot and then cold. The shower was blocked one day, so it got flooded it was resolved quickly. The cleaning team do an excellent job though, they keep the rooms very very clean they deserve huge prices. Overall I’d give this place 3 stars it’s not worth the big price sadly we won’t be returning. They’re building Mandarin hotel right next door it should be finish next year so we might book with them when it’s open.

After 3 days of having all of my meals on property, I was admitted to the hospital with food poisoning. The hotel did absolutely nothing to take any responsibility for the immense suffering I experienced. I spoke with the hotel manager multiple times. He was polite but did nothing. He ignored my requests for follow-up. If there was any question at all of where I ate the bad food, I would not expect them to do much, but in case, we did not leave the property for the first 3 days, so the source of the bad food was 100% from the St Regis. They have The records of all of our meals and that our car did not move for those 3 days. They knew it was from their resort but they did not care.

In addition to the poor experience related to the food, the service at this hotel is slow and inattentive. Furthermore, they advertise that each room comes with a “butler” - but that is not at all the case. The butler provides only 1 service - pressing up to 6 items a day. This is a great service, but it is hardly a butler.

The “smart” lighting system in the rooms is enough to not want to ever go back. They use motion sensitive night lights that light up at night if you need to use the restroom. Nice thought, but very poorly executed.

The grounds are beautiful, but they have grown the hedges so talk, you have no idea you are on the water. It feels like a backyard more than a resort on the sea.

There are several other options that have better locations for less than half the price.

Very disappointing experience for a five-star property. The spa treatments were average, though the staff there was pleasant. The spa pool is dated and lacks the service you might expect at similar properties. Otherwise, the food at Terra Restaurant was poor. The wait staff and main pool staff were apathetic and/or rude. Do not recommend with so many other high-end options on Mallorca.