The St. Regis Mardavall Mallorca Resort

St Regis Mardavall Marllocal Resort Just completed a 7 night stay here even though it was a beautiful and serene resort, this particular St Regis fell short and the stay was underwhelming. Granted that I have really only stayed in a handful of St Regis properties and had great experiences this particular property cannot compare. For context our previous experience was at St Regis Palm Jumeriah, St Regis Bali, St Regis Cairo, St Regis Toronto. We were a group of 15 couples with 4 of us being Ambassador Elite members, and they have told me that my basis of comparing was skewed and unfair that I should not be comparing the likes of St Regis Palm Jumeriah to the St Regis Marlloca. I remain very curious would y’all agree. ROOMS/UPGRADES yes we did pay for base garden/resort view room and we got upgraded to a jnr suite partial ocean view which wasn’t quite as exciting as almost every couple there was put into a jnr suite partial sea view irrespective of status or being a Bonvoy member. I confirmed with another Ambassador who got the 1 bedroom residence suite with a private pool that it was paid for outright with stars & luminous program, not an SNA upgrade. However it was a decent upgrade that felt less special especially when the resort knew we were celebrating our anniversary, & especially that the better room categories (3-5 each) where available daily throughout our stay (checked the app and asked the FD) GYM. For the size of the property it was wholly inadequate as we had a few military and health enthusiasts/gym bodies in the group and they couldn’t all go at once had to time and stagger the use. FOOD & DRINKS Breakfast was buffet style and they hardly changed it up a little so it was just barely ok. Service time was terrible and extremely slow. Our party especially the seasoned travelers believed that they must not be used to servicing the large number ( the resort wasn’t at capacity they were more like at 60-70%) Dinner was horrible service was slow & lackluster food was mostly bland. We opted to start eating outside the resort. However the drinks were on point but pricey. EMPLOYEES/STAFF/BUTLERS Don’t get me wrong they were all smiles, polite and courteous but the energy, the vibe, was terribly lacking. I was honestly expecting the can do attitude experienced at other St Regis. This is the very 1st St Regis that didn’t go out of their way to assist and cater to your need/request (for example we asked for a van to take us somewhere at 2AM local time FDA & concierge turned us down without a 2nd thought or offering alternate solution saying it was after hours had to call Uber ourselves) Housekeeping wasn’t the greatest as you would still find candy wraps on your nightstand even after turn down servicing, had to keep requesting for bathroom items like mouthwash, shower caps, gels & shampoo, my experience at other St Regis these items get replaced regularly. Butler Services never checked in on us after the personal tour and room re

We have stayed at this hotel many times and always had an enjoyable experience. This time not so much. I booked the same category room as always, deluxe ocean view and felt really cheated with the room we were allocated. Looking from the room all we could see was a large crane and building work. Had to go out on to the balcony to see any water . We were tucked away in the farthest corner . Not sure why as the hotel was not busy. I did mention to the front desk and didn’t get much response. Mentioned again at checkout , same person I complained to before and she never asked how our stay was and she couldn’t explain why we were allocated such a room!! Felt really cheated and disappointed. Must add that apart from this one person all of the staff were without fault. Photo attached to show our deluxe ocean view !!!

We used concierge did book excursions. When we were picked up the driver didn’t know where he was going and got us to a tour at caves late so we missed tour and had to wait 1 1/2 hours for next one. limo then charged us an extra 200 dollars and hotel manager said basically it is our problem and there is nothing they will do. Hotel is beautiful don’t use concierge .