H10 Lanzarote Princess

Visited this hotel after hearing great reviews. However, it wasn’t as good as we hoped it to be. Firstly, Location is brilliant! Hotel is fantastic in some areas and poor in others. Reception, Lobby Bar and Pool areas are lovely. The issues we had were the staff, dining and entertainment. At meal times the staff were not welcoming, looked unhappy and were unhelpful. Just asking for a drink seemed to be a problem. No doubt they work hard but there needs to be more staff to cater for the amount of people. There was just one older lady in the buffet restaurant who had a smile on her face and was happy to help. Food replenishment took ages (especially the popular items) and people were queuing every day for far longer then they should have. One night nothing was labelled so no one knew what they were eating and asking the chef was delt by him just walking away from the situation. The entertainment is also very poor (apart from lobby bar with live music) we went out most nights but then that defeats the object of going All Inclusive. Pools are very cold. Rooms/bathrooms need updating, but cleaners do work hard cleaning them everyday. Sadly we wouldn’t return as we honestly just felt very unwelcome. We’ve been to many other hotels in Lanzarote that have much better quality and service for a 4* hotel.

What a shame. Nice hotel, chaotic evening dinner.On a regular basis, no plates, empty food stations, endless queues. Would benefit with 2 sittings, the staff work hard but can't cope with large numbers.Everything about the hotel is good, Management need to look at this and things would be perfect.

As lots of people have said before, this hotel is in a great location, it's very clean and has great staff who all work really hard. The downside is the food or lack of it, if your not in the qué at 6.30pm forget it as the food doesn't get replaced and most of the meat dishes are very undercooked and cold. We went out for something to eat and come back for dessert at 8.15pm, the dessert table was desolate, 2 pieces of melon, not even a cracker for the cheese, absolutely shocking. We went privilege and the upside was that breakfast each morning was in the al a carte Italian which was good. The entertainment on an evening only lasts for 45 mins so don't build your hopes up. If we were to return to this hotel I would only go bed and breakfast as the food in the restaurant is not good and the burgers and hot dogs at the pool bar are all warmed up and you wait ages. Ive never been to an all inclusive hotel that doesn't provide any snacks after 6pm and no crisps just nuts all day. What a shame as this hotel could be great if it wasn't for the food.