H10 Lanzarote Princess Hotel

I stayed at this hotel with my partner, daughter and 2 sisters. We had 2 rooms booked at half board. We are normal working class people who save up to have our annual holiday. We decided to book a package via TUI. The hotel is rated a four star and as we normally book three star, we were really looking forward to it and the hotel had some really good reviews. Oh how disappointed we were. Whilst the hotel has all the grandeur of a four star hotel with a lavish foyer and reception areas, the buck stops there. On arriving, we found the reception staff to be very abrupt. Given the flight time, we had to wait over 2 hours to check in. When we did get to our room, there was a maintenance man still there trying to fix the wardrobes so the doors would close and he had also been in the bathroom filling in the side of the bath with a horrendous smelling filler that lingered for about an hour. We unpacked and went to the pool. The sun terraces are very spacious and well maintained and the pool is nice but there's one slide for kids. That evening we went down for dinner. The tables were not laid and we literally had to ask for someone to provide cutlery so we could eat. We were made to feel like we were an inconvenience. The food was abysmal. Empty dishes and what was there was cold and inedible. The kids area had 4 items and my daughter didn't eat anything. Staff stretched over you to take plates away and one evening actually stood behind us waiting on us to finish (there was still an hour of dinner service remaining). At the same time another staff member was cleaning tables and setting out cups and saucers. When I say setting out, she was throwing them on to the table. Whilst the breakfast had more to offer, there was still the issue of no tables set and extremely rude staff. I really cannot stress the rudeness enough. One morning I had to wait ten minutes for a jug of milk to be brought out to put on my cereal. 1 litre was brought out for a hotel full of people. After breakfast on our first morning, we came back to our room to find the bath infested with ants. They were on the walls, in the bath and crawling all over our toiletries. We spoke to a number of families around the pool area and all complained about how bad the food was and most of them were all inclusive and said their kids didn't eat either. One lady said that people on half board changed to lunch instead of dinner because the food was better at that time. We tried to change and were told that three days in a row, the restaurant was fully booked. Not only were we going out to lunch, we also had to pay to eat dinner out just to get some decent food. We saved hard enough to go on holiday and now we had to pay out more. The bar was another story and rudeness of staff here was on a different level. My sister was ordering a drink, the barman kept speaking over her and then started to shout at her asking how many waters she wanted, obviously my nine year old wa

From the outside and in the reception the hotel looks grand but unfortunately there were a lot of things which let it down. AI was not worth it as we ate out most of the time due to the sheer volume of people in the restaurant and no tables getting cleared, food not getting replenished and cold. We were in a room overlooking the fair which carried on until midnight with loud ‘boom boom’ music which we suffered for 3 nights before asking to be moved, we were moved to the other side of the hotel. Best sleep in a few days but then woke to find ants along the wall and the TV didn’t work, again complained to reception, which was sorted but still had the odd one crawling about and the TV was replaced the day before we left. Rooms were clean but outdated and the beds comfortable. Sun beds cannot be reserved but you were lucky to find an empty one around midday, plenty of room around the pools but the best was the indoor one although it was full of kids who were ‘learning’ to swim so not very relaxing. Overall the hotel is in a good location and close to the resort centre and beach but I won’t be returning.