Spring Hotel Vulcano

We have stayed at the Vulcano on previous occasions and was our favourite hotel to stay in Playa de las Americas , On this visit in March 2025 it all changed as soon as we checked in... On entering the hotel we we were directed to an automated checking in facility at the front of the manned reception desks, what has happened to this supposedly 4 star establishment making guests check themselves in like a Travelodge ?? A member of staff had to hover over us to complete the process so why not just go back to the usual system where he just checked you in normally?? Madness . The next problem was when we asked for the safe actuator magnet that kettle you operate the room safe , there was none available!! What the hell is the point of having across safe if it wont work ?? The guy on the desk told us to ask the following day if there were any available.. this really isn't acceptable as the resort is well known for pickpockets and the choice of leaving passports, money credit cards ,phones and tablets unguarded in your room or taking them out with you is not a good choice either way.. ( we did kick up a fuss about this, but there is nothing they could do my wife had to hang around the reception next day waiting for somebody to return a magnet) the galling thing is they charge you for use of the safe, I have travelled all over Spain and even in cheap hostal and hotels there is never a charge for a safe ! So to the room, a standard room , street view which we font mind , but right underneath our window is a homeless guy living in a bush, if I wanted views like this I would have booked a holiday in India! On inspecting the balcony and finding the great view of the homelss guy underneath our window we were more than disappointed to find a half eaten pizza in a box on the balcony ledge ( great housekeeping) , on contacting reception to complain and asked for a room swop we were told that wouldn't be possible for a few days ( which I doubted as they were no where near at capacity ) they did send a maid up to clean up the left over pizza though. The hotel offered us a room swop in few daysctime which we devlinedvin what so much troublecto pack up and move , we got the safe key after a lot of asking , the room itself was careworn, the flooring was lifting the furniture was battered and veneer peeling , black marks on the bathroom celing, also whilst there was a kettle and few packets of coffee in the room there were no mugs to actually make coffee Marvellous had to ask for those as well..these may seem trivial points but they all add up ..around then pool people had ," reserved " their sunbeds early something I thought was done anymore , but on first glance there seemed plenty of spare beds, until we got a closer look and found the ones that hadn't got a towel on were actually broken and unusable the same as the umbrellas most were broke.... The only positive thing I can say about the hotel is the position is great the breakfast was unb