Abora Interclub Atlantic by Lopesan Hotels - All inclusive in San Agustin

We stayed here at the end of November as a family of four (my partner and our two daughters aged 2 and 4). Overall, it was an okay stay, but it didn’t quite live up to expectations, especially for an all-inclusive family hotel.

We booked a suite, which was a bit disappointing. While the room was clean, it was quite small for a suite and felt more like a standard family room. There was no kitchen area or seating, just a double bed and two single beds. The balcony was also very small, so there wasn’t really anywhere to relax in the room once the kids were asleep.

The food was the biggest let-down. Breakfast was exactly the same every day with very little variety. The sausages were white and unappealing, so we didn’t even try them. Bread was often stale, which was surprising. The snack bar served the same food daily, and after a week it became very repetitive. Evening meals were also repetitive — fish was available every night, along with pizza or pasta, but none of it was particularly good. Dessert options were limited and always the same, although there was ice cream (only available in the main restaurant).

Drinks were mixed. It was good to have real Pepsi on tap, but there were not enough drinks machines around the hotel. For two days, the drinks machine at reception wasn’t working, which caused queues elsewhere. There is only one main bar, which is outdoors and a short walk from the main building. You can also get drinks in the dining area and at reception, but these aren’t proper bar areas. Cocktails were only available at the bar and were limited to four pre-made options.

The entertainment was okay, mainly aimed at younger children, which suited our girls. However, the pools were extremely cold — colder than the sea — which made them difficult to enjoy, especially for small children. There are four slides, which the kids liked when they could tolerate the water. The beach is around a 10-minute walk, including roughly 100 steps down, which is worth noting if you have a pushchair.

Staff were fairly friendly, but the check-in process was frustrating. It took around an hour to check in, which isn’t ideal after travelling with young children.

Overall, the hotel is clean and reasonably located, but the food quality, cold pools, limited bar areas and small “suite” rooms let it down. It may suit families with very young children who don’t plan to spend much time in the hotel, but we wouldn’t rush to return.