Beatriz Auditorium & Spa Hotel

Awful hotel! If I could give zero stars I would! Stayed here as part of a group tour travelling through Spain & I will never stay here again. Hot rooms as A/C doesn’t work, pool was closed, rooms very average & old. Staff were quite rude & unhelpful!
I do not recommend this hotel…..my advice is to stay somewhere else when in Toledo!

I wish I could give ZERO stars!!
HORRIBLE!!!!! The whole experience was terrible. From the second I walked in to the minute I ran out. The staff was extremely rude upon checking in. We got up to our room and realized that they didn’t have an iron so I called to ask for one and was told that if I wanted the iron I would have to go get it in the lobby. I went to the lobby to get it. They took down my room number and told me that I needed to bring it down as soon as I was done using it. Nobody says please or thank you so obviously don’t expect a good morning or good evening. My first night there, I woke up at 2am drenched in sweat because they turned off the AC. I called to ask what was going on and they told me that the hotel turns off the AC in all of the rooms from 12am-2pm daily. Why would they turn off the AC at the times when people are actually in their rooms. I told them that my Fiance and I were very uncomfortable because it was extremely hot and they said there was nothing they could do and I could wait to speak to the director in the morning. The next day, my Fiance called at 1:33pm to ask about the AC but again was told we had to wait until 2pm for the AC to come back on. She said there was nothing that could be done, however it magically turned on after he hung up at 1:35pm. My mirrors were foggy, that’s how hot it was and we had to get ready for a wedding in a musty room. On our way out to the wedding, I asked for a cab and the front desk gentleman asked me for my passport because he said “he forgot to ask” while I checked in the day before. I provided my drivers license and credit card while checking in so not sure why he needed it. I had to leave so I said no and walked away. At this point, I just wanted to check out and go home. The pool was also not available for guests. This was not mentioned while booking nor while checking in. Also, they stand in bunches while ignoring the guests and seemed bothered when approached. The entire experience was terrible and I am very sad that this was the way my very anticipated trip to Toledo turned out. I will never go back and do not recommend this very expensive hotel.

Average score. Looking good and renovated from outside, but the rooms are old. The balcony door doesn't lock, the air-condition is smelly, the room service didn't pick the call. Moreover the Wifi signal is weak and slow in my room. The SPA looks good on the screen, but I haven't seen it. The view from the balcony is very nice. Overall, I am not impressed with the experience.