Gran Hotel Ingles - The Leading Hotels of the World
Rooms and prices
Description
In this hotel 48 rooms.
The distance to the nearest airport is 15 km.
Policies and conditions
- Pets are allowed on request. No extra charges.
- Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
People 4 years old and over stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. - WiFi is available in all areas and is free of charge.
- Private parking is possible at a location nearby (reservation is needed) and costs EUR 40 per day.
- Payment options: American Express, Visa, Euro/Mastercard, Diners Club, JCB, Maestro, UnionPay credit card, No prepayment
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Pharmacy
- Room service
- Family room
- Cable TV
- Minibar
- Hairdryer
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Alarm clock
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Restaurant
- Breakfast/lunch to go
- Free Wi-Fi
- Car rental
- Airport transportation
- Transfer services
- Spanish
- German
- English
- Italian
- French
- Multi-language staff
- Tour assistance
- Library
- Parking
- Parking nearby
- Business center
- Fax machine
- Conference Hall
- Fitness facilities
- Doctor
- Massage
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Pets allowed
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Individually packaged food
- Additional measures against COVID-19
Street view
Video: Gran Hotel Inglés, Madrid, Spain, 5-Star Madrid Hotel Review
Map
Reviews
The team at the hotel are respectably silent, extremely professional, and make you feel at home. They love working, are very loyal to the owners and this is reflected in their care at work.
It is very suitable for a quite stay for work, for quite stay in Madrid, walk around the center or shopping.
I absolutely recommend for sole travels or people that like boutique experiences and quite luxury.
The bar at the hotel entrance is the perfect example of a well-preserved and elegant design. Our room was spacious, very clean and filled with details that made our stayed very pleasant. Special mention to the bath tub, which added an extra layer of comfort and luxury.
We didn't had dinner in the hotel, but we had breakfast, which featured an "eggs menu" among many other options. Food quality and taste were up to the level.
Overall, we had an amazing experience, led by its staff and its impeccable attention to details. 100% recommended!
The staff seemed clueless, with the exception of Prince and another helpful concierge (whose name I regretfully forgot). The front desk staff were clearly inexperienced. Tariq, the assistant manager, was one of the rudest people I have ever encountered at such an establishment. His behavior was more fitting for a 2-star hotel. Perhaps he would smile more and be less rude to guests there.
When I confronted him about arguing with my wife regarding our children's chicken nuggets (which were disgusting), he responded, "You can't just change your mind after ordering something." Later, he questioned our wine choice, but backed down when challenged. His behavior was extremely unprofessional, and many other guests shared this sentiment.
When I requested a meeting with Tariq and the General Manager, it was scheduled for 9 AM the next day. Neither of them showed up. The GM seems to hide and is never seen, which is likely why the hotel standards are so low. How can a hotel maintain high standards when its leader is absent or avoids issues?
Additionally, the food overall was disgusting. The salmon was dry and appeared to be repeatedly wrapped up, refrigerated, and put back out on the buffet each morning. Previously, the food was excellent, especially the jamon croquetas, but now I can't say one good thing about it. All the staff look like zombies, with zero training or desire to be there. It's quite sad, really.
This was a waste of money. There are better 5-star hotels around the same price with service that is leaps and bounds above GHI. I will continue to follow up on this matter until it is resolved. Overall, this experience transformed the hotel from one of the best to one of the worst in its class. I have contacts who will be reviewing the hotel's standards in the coming months to determine if it still deserves its 5-star luxury status.
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The room surpassed all my expectations. It was not only exquisitely designed, but it was also immaculately clean and wonderfully quiet. I felt like I was in a luxurious oasis, away from the hustle and bustle of the city ( I stayed on the 4th floor).
However, what truly made my stay exceptional was the service. The staff at Gran Hotel Inglés went above and beyond to ensure that I felt well looked after. Every member of the team was incredibly kind, attentive, patient and helpful. Their dedication to providing exceptional service made me feel like a VIP guest throughout my stay.
I am already eagerly planning my next visit to this hotel. The Gran Hotel Inglés has left an indelible impression on me, and I can't wait to experience its beauty, comfort, and outstanding service once again. It truly is a remarkable hotel that deserves every bit of praise it receives.
The concierge helped us arrange a private tour of the Palace (HIGHLY recommend if you are interested in the history of Spain and the Monarchy - our guide was incredible - Alfonso - whole experience took about 2 hours and was well worth the money), and a sunset dinner at Cornamusa - this was their recommendation and WOW - one of the best dining experiences of my life - HIGHLY RECOMMEND.
The concierge service is seamless - they use WhatsApp and respond right away if you have a spur of the moment question. We went to Toledo and they sent us a long list of things to do and restaurant options in Toledo.
We had the breakfast option and each morning had our choice of a variety of eggs and a buffet that featured fruit, yogurt, cheeses, iberico ham, breads and pastries, and cereal. Very delicious and served with coffee and juice.
We would typically have a drink at their expansive bar before heading out at night.
Wi-Fi was great, showers were incredible, we had some laundry done and it came back ironed and so neat.
Check out was simple and they held our bags until we were ready to depart for the train station.
The hotel is in a great location - very close to the SOL and Anton Martin Metro Stations. From either you can get to the Atocha - although we walked most places given the great location of the hotel - everything is within a 30 minute walk. Easy access to restaurants, shopping and many of the sights you would want to see in Madrid.
While we both tried to be respectful of the language neither my wife or I can speak more than a few words of Spanish. This was not an issue at the Hotel (or frankly most places we visited in Madrid) as everyone spoke English very well. I don’t remember all of the names of the Employees or I would list them as they were all incredible.
Frequently asked questions about Gran Hotel Ingles - The Leading Hotels of the World
How much does it cost to stay at Gran Hotel Ingles - The Leading Hotels of the World?
The cost of living in Gran Hotel Ingles - The Leading Hotels of the World depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the Gran Hotel Ingles - The Leading Hotels of the World?
You can book Other, Economy room, Economy Double room, Standard room, Standard Penthouse room, Standard Duplex room, Standard room with courtyard view, Standard room with view, Standard room with balcony, Standard Penthouse room with balcony, 2 Bedrooms Standard room, Standard Single room, Standard Triple room, Standard Quadruple room, Standard Family room, Standard Double room, Standard Double Duplex room, Standard Double room with city view, Standard Double room with courtyard view, Standard Double room with park view, Standard Double room with street view, Standard Double room with view, Standard Double room with balcony, Standard Double Club room, Standard Double Family room, Comfort room, Comfort Double room, Business room, Business Double room, Superior room, Superior room with city view, Superior room with courtyard view, Superior room with view, Superior room with balcony and with panoramic view, Superior Single room, Superior Triple room, Superior Family room, Superior Single room with view, Superior Double room, Superior Double room with city view, Superior Double room with pool view, Superior Double room with view, Deluxe room, Deluxe room with view, Deluxe room with balcony, Deluxe Single room, Deluxe Single room with balcony, Deluxe Triple room, Deluxe Quadruple room, Deluxe Family room, Deluxe Double room, Deluxe Double room with balcony, Premier room, Premier Single room, Executive room, Executive Single room, Executive Triple room, Executive Double room, Presidential room, Premium room, Premium room with view, Premium Single room, Premium Triple room, Premium Family room, Premium Single room with view, Premium Double room, Premium Double room with city view, Premium Double room with pool view, Classic room, Classic Family room, Classic Double room, Grand room, Grand Double room, Luxury room, Luxury Double room, Prestige room, Prestige Single room, Prestige Double room, Royal room, Royal Double room, Junior Suite, Duplex Junior Suite, Junior Suite with city view, Junior Suite with courtyard view, Junior Suite with view, Single Junior Suite, Triple Junior Suite, Double Junior Suite, Standard Junior Suite, Superior Junior Suite, Executive Junior Suite, Executive Double Junior Suite, Grand Junior Suite, Suite, Suite with city view, Suite with view, Suite with balcony, 1 Bedroom Suite, 2 Bedrooms Suite, Single Suite, 2 Bedrooms Single Suite, Double Suite, Triple Suite, Quadruple Suite, 2 Bedrooms Quadruple Suite, Family Suite, Single Family Suite, Double Family Suite, Triple Family Suite, Quadruple Family Suite, 1 Bedroom Double Suite, Standard Suite, Standard Family Suite, Standard Single Family Suite, Standard Double Family Suite, Superior Suite, Deluxe Suite, Deluxe Double Suite, Executive Suite, Executive Double Suite, Presidential Suite, Presidential Single Suite, Presidential Triple Suite, Presidential Quadruple Suite, Presidential Double Suite, Grand Suite, Royal Suite, Royal Single Suite, Royal Double Suite, Royal Triple Suite, Royal Quadruple Suite, Apartment, Penthouse Apartment, Duplex Apartment, 1 Bedroom Apartment, 2 Bedrooms Apartment, Family Apartment, Superior Apartment, Superior Duplex Apartment, Deluxe Apartment, 1 Bedroom Deluxe Apartment, 2 Bedrooms Deluxe Apartment, Studio, Studio with courtyard view, Studio with view, Family Studio, Cottage, Cottage with view, Deluxe Cottage in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Gran Hotel Ingles - The Leading Hotels of the World?
Check-in at Gran Hotel Ingles - The Leading Hotels of the World is possible from 15:00, check-out is until 12:00.