The Westin Palace, Madrid

Excellent food, beautiful restaurant and incredible service. Christmas dinner was outstanding! Recommend 100%

I have nothing but superlatives to describe the hotel. Renovations are almost completed, and they will have very little impact on your stay. The rooms are gorgeous and comfortable. Everything you could want and a little more. There is no better staff. Lovely and helpful. The breakfast room is ethereal in decor and the options are infinite. Even some bubbly for those interested. And a great location on top of all that. I'm totally baffled by some of the unkind reviews.

Westin Hotel Madrid, Spain – Review

I recently stayed at the Westin Hotel in Madrid, Spain, and overall, it was a pleasant experience. The hotel’s location is excellent—centrally located and within walking distance of many key attractions, making it ideal for both tourists and business travelers.

The rooms were a standout feature: clean, spacious, and elegantly designed, providing a comfortable retreat after a day of exploring the city. However, during my November visit, the hotel was undergoing renovations. While it’s great to see improvements being made, the remodeling caused some areas of the hotel to be a bit dusty.

The restaurant and entrance areas could use more attention. Unfortunately, the entrance and lobby did not reflect the luxury typically associated with a five-star hotel, which was somewhat disappointing.

Despite these minor setbacks, the hotel’s prime location and high-quality rooms make it a solid choice. I look forward to seeing the enhancements once the remodeling is complete, as I believe they will elevate the experience to match the Westin’s renowned five-star reputation.

Absolutely fantastic hotel! Would definitely recommend it to anyone.

Be advised, the hotel is currently under renovations as they will be changing from Westin to a Luxury Collection property. So sometimes you hear a little noise you would not expect otherwise. The temporary lobby is a little awkward and the fact that you need to take two separate elevators to get to your room is messy, but this is temporary and the hotel is making a great job to make accommodations so the guests are comfortable.

Rooms are amazing and the service is even better. We had a small balcony, were two people could actually step outside and have a glass of wine. Breakfast is complimentary (buffet and a la carte) and you can even have it taken to your room.

Location is fantastic and the service was phenomenal.

A little on the pricey side but I guess that you get what you pay for.

Rooms were nice and the hotel is well located for walking around the city. Tasty breakfast. Good service. Due to the renovation getting to the room is a hassle and there is no ambiance in the makeshift lobby. Also, besides the hotel construction the street outside the hotel is being fixed, so there is some construction noise during the week. Would love to come back when the renovation is complete.

Location was great. Many tourist attractions were walking distance about 20 to 30 minutes. Hotel is under construction but rooms have been renovated and they are beautiful. Breakfast buffet had lot of options. Entire team of hotel were amazing. We were glad we choose this hotel for Madrid trip.

We stay just for one night in August 20 2024 the hotel was on renovations for the lobby , rooms had been already updated .
We must say that beside all of the inconvenience of the reformations hotel staff is great and at the end we go to this places for service!
And if I have a to speak about customer service I must name Alberto who was the best front desk attendance I ever had!
Alberto was the most remarkable part of our stay even I have to say that new rooms look great!
I will treat my family again with a stay at the Westin Palace Madrid once again in the future!