The Westin Palace, Hotel
Rooms and prices
Description
Luxury hotel located near the Prado Museum, close to the historical monuments and the city's best restaurants. The rooms are decorated with antique furniture and details in mahogany.
Built: 1912
Location: in the heart of Madrid, 13 km from Barajas international airport.
Consists of one building.
The hotel has 468 rooms.
On the hotel territory: 2 restaurants, fitness centre, terrace, sauna, Solarium, business center, shop, beauty salon
Facing the majestic Neoclassical Neptuno Fountain, The Palace, a Luxury Collection Hotel, Madrid, is ideally located in the heart of the capital, in UNESCO World Heritage site accredited as The Landscape of Light, an area of outstanding universal value, shaped by historic, cultural and natural importance. A short distance from the main museums of the city, the hotel is immersed in bohemian Barrio de las Letras neighborhood, which has long been associated with a rich literary and artistic tradition. The Palace is also steps from the Golden Mile shopping area and the high-end retail at Galeria Canalejas, an international icon in luxury shopping.
More than a century old, this landmark property has been meticulously restored, elevating its façade to its original 1912 splendor, giving it a distinctive operatic quality, the eclectic polychromic Parisian Belle Époque modernism and architecture.
The Palace offers 470 comfortable and handsomely furnished guestrooms and suites. Each room celebrates its legacy, while fully embracing the current mindset of the 21st century. Featured amenities include a business center, limo/town car transfer service and express check-out. Limited parking is available onsite.
The hotel is also a cosmopolitan social hub where gourmands can savor cuisine and drinks in a select choice of dining destinations. The gastronomic La Cúpula Restaurant, with its splendid custom-built oval bar and the new 27 Club, pamper the guests with a unique environment as well as a complete buffet breakfast, and exceptional dining, light bites, afternoon tea, premium drinks and tempting cocktails as well as in room dining.
Finally, the guest can take advantage of recreational amenities such as a 24-hour fitness center. This hotel also features complimentary WIFI access, beauty and massages treatment cabin and concierge services.
The distance to the nearest airport is 13 km.
Policies and conditions
- Child Policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: American, Asian, Continental, Halal Buffet [Mon - Sun] 07:00-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request
- Service Animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the Hotel: DinersClub, JSB, Visa, AmericanExpress, MasterCard, UnionPay
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Reception desk
- Non-smoking rooms
- Soundproof rooms
- Room service
- Family room
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Alarm clock
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Coffeemaker
- Bottled water
- Free Wi-Fi
- Internet access
- Shuttle
- Car rental
- Transfer services
- Spanish
- English
- French
- Multi-language staff
- Tour assistance
- Bike rental
- Garage
- Beach/pool towels
- Business center
- Event facilities
- Fax machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Gym
- Massage
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Family/Kid Friendly
- Kids' TV Networks
- Pets allowed
- Personal protection equipment for staff
- Extra decontamination measures
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
Street view
Video: The Westin Palace | Hotel | Madrid | Spain | Walking Tour | Complete View | Europe | 4K
Map
Reviews
Even if I only stayed one night, it was very pleasant.
Location is great and the hotel has all the amenities you could need.
The staff is friendly and the room is amazing
100% will return
+
Location
History and legacy
Cupola lounge
Renovated hotel & rooms
Great room service
Good value
-
No spa
Not enough night staff
The reservation site did not inform me that the Palace Hotel, which is full of tradition and elegance, is under renovation. I have to take the elevator twice to get to my room. The renovation is supposed to be completed in May, but the people will not improve even after the renovation is completed. The hospitality and ability of the hotel staff at the Marriott Hotel is low, and the star rating would be less than three at most. It was a disappointing hotel.
I recently stayed at the Westin Hotel in Madrid, Spain, and overall, it was a pleasant experience. The hotel’s location is excellent—centrally located and within walking distance of many key attractions, making it ideal for both tourists and business travelers.
The rooms were a standout feature: clean, spacious, and elegantly designed, providing a comfortable retreat after a day of exploring the city. However, during my November visit, the hotel was undergoing renovations. While it’s great to see improvements being made, the remodeling caused some areas of the hotel to be a bit dusty.
The restaurant and entrance areas could use more attention. Unfortunately, the entrance and lobby did not reflect the luxury typically associated with a five-star hotel, which was somewhat disappointing.
Despite these minor setbacks, the hotel’s prime location and high-quality rooms make it a solid choice. I look forward to seeing the enhancements once the remodeling is complete, as I believe they will elevate the experience to match the Westin’s renowned five-star reputation.
The room is large, well-equipped, the breakfast is rich, and the service attitude is also very good.
Be advised, the hotel is currently under renovations as they will be changing from Westin to a Luxury Collection property. So sometimes you hear a little noise you would not expect otherwise. The temporary lobby is a little awkward and the fact that you need to take two separate elevators to get to your room is messy, but this is temporary and the hotel is making a great job to make accommodations so the guests are comfortable.
Rooms are amazing and the service is even better. We had a small balcony, were two people could actually step outside and have a glass of wine. Breakfast is complimentary (buffet and a la carte) and you can even have it taken to your room.
Location is fantastic and the service was phenomenal.
A little on the pricey side but I guess that you get what you pay for.
Frequently asked questions about The Westin Palace, Madrid
How much does it cost to stay at ?
The cost of living in depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the ?
You can book Deluxe Double room with courtyard view, Premium Double room with street view, Premium Cortes Double room with Parliament view, Grand Premium Neptuno Double room with Neptuno Fountain view, Palace Double room, Premium Neptuno Double room with Neptuno Fountain view, 1 Bedroom Cortes Double Suite with Parliament view, Palace Double Suite, 1 Bedroom Neptuno Double Suite with Neptuno Fountain view, 1 Bedroom Cervantes Double Suite with city view, 1 Bedroom Royal Double Suite with Neptuno Fountain view in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at ?
Check-in at is possible from 14:00, check-out is until 12:00.
Does The Palace, a Luxury Collection Hotel, Madrid have a swimming pool?
No, The Palace, a Luxury Collection Hotel, Madrid doesn't have a pool.
Are pets allowed at The Palace, a Luxury Collection Hotel, Madrid?
Yes, pets are typically allowed at The Palace, a Luxury Collection Hotel, Madrid, but it's always best to call ahead to confirm.
Does The Palace, a Luxury Collection Hotel, Madrid provide breakfast?
Yes, Guests staying at The Palace, a Luxury Collection Hotel, Madrid can enjoy breakfast during their stay. Breakfast option(s): American, Asian, Continental, Halal.
How to get from the closest airport to The Palace, a Luxury Collection Hotel, Madrid?
The closest airport is Madrid Barajas Airport, and it is about 17 mins from hotel by car (14.6 km).
What is the cancellation policy for The Palace, a Luxury Collection Hotel, Madrid?
The cancellation policy for The Palace, a Luxury Collection Hotel, Madrid varies depending on the type of room and booking conditions.
Does The Palace, a Luxury Collection Hotel, Madrid offer airport transfer services?
No, the The Palace, a Luxury Collection Hotel, Madrid doesn't offer airport transfer services.
