Mandarin Oriental, Ritz Madrid

Our stay was excellent from our arrival until our departure. The staff (especially the long-standing ones) are extremely attentive, the amenities exceeded our expectations, and the evening turndown service was impeccable. As a travel agent, I tend to make a lot of comparisons, and for me, this hotel is the best in Madrid. I also had the pleasure of meeting the commercial director, Raul Guerra, who showed us the other accommodations and spoke with such love and enthusiasm, sharing the hotel's stories, making me even more eager to recommend it to our clients. At dinner, when my father-in-law commented on the delicious cherries and my wish to buy some the next day, the waiter, Mr. Julio, brought a bowl full of cherries. How could one not love such a hotel?

A Memorable Stay at a Top Destination
I recently had the pleasure of staying at one of the most beautiful hotels I have ever experienced, and it has easily become one of my top destinations in the world. From the moment we arrived, the exceptional service at this hotel truly set it apart.
The service provided by the staff was outstanding, with special mentions to the sommelier in the Ritz Garde and Juan Carlos at the Palm Court. Their attention to detail and dedication to ensuring our stay was unforgettable went above and beyond our expectations. Although I forgot to get the sommelier's name, his knowledge and recommendations added a delightful touch to our dining experience. Juan Carlos at the Palm Court also deserves special recognition for his impeccable service and warm hospitality.
I would also like to extend a heartfelt thank you to Rebeca for her efforts in organizing our rooms and for the warm welcome we received upon arrival. Her attention to detail and personalized service made our stay even more enjoyable.
Overall, our stay at this hotel was truly memorable, thanks to the exceptional service and the beautiful surroundings. I cannot recommend this hotel highly enough and look forward to returning in the future for another unforgettable experience.

I absolutely loved my stay at Mandarin Oriental Ritz Madrid. The property itself is stunning, rooms are nice and spacious and be best part is excellent service and attendance of all of the staff. This all made me wow throughout my stay and made absolutely unforgettable memories. Thank you!

One of the best hotels in Europe. Our upgraded room on the top floor was lovely and bright. The garden, the formal dining room and the atrium were all beautiful and comfortable places for breakfast, lunch and dinner. The food was uniformly excellent. We enjoyed the pool and gym. Finally everyone on staff was gracious and helpful.

First time in Madrid , I really enjoyed my experience in Mandarin oriental.
They have a good place to eat breakfast and enjoy your afternoon tea there.
The hotel is very clean, the staff were helpful and very kind.
this my room view

My recent stay at Mandarin Oriental Ritz, Madrid was exceptional. Nestled in a dream location, this stunning property exceeded all expectations from the moment I arrived.

Upon entering, I was warmly greeted by friendly colleagues whose hospitality set the tone for the entire visit. The check-in process was smooth and efficient, allowing me to quickly settle into my surroundings.

The rooms at Mandarin Oriental Ritz, Madrid were truly exceptional, offering a perfect blend of comfort and luxury. The attention to detail in the design and amenities provided a relaxing retreat after a long day of travel.

What truly stood out was the prompt and efficient service provided by the staff. When I requested a couple of items to be brought to my room, they were delivered with speed and professionalism, further enhancing my experience.

Overall, the Mandarin Oriental Ritz, Madrid surpassed all expectations, delivering a flawless stay characterized by impeccable service, dreamy surroundings, and exceptional accommodations. I cannot wait to return and indulge in another unforgettable experience at this remarkable property.

Luxury hotel.
Newly renovated. Staff are friendly. The concierge are very helpful.
Good gym and a nice indoor swimming pool.

The hotel is so clean.
The location is great.

The price is expensive.

I would definitely recommend it.

We had a lunch in the Palm court. Upon entry it looks the business. Staff on the ball at first, but later we had to call them several times. Should not happen in a 5 star hotel. Food was first class and inventive. Loved the piano playing. Nearly there , staff needs to sharpen up.

Nothing short of breathtaking. This truly amazing property is only surpassed by its incredible staff. All requests were catered for in a professional and timely manner. The blend of Asian influence from MO paired with classic Ritz hospitality is a pairing not to be missed. A special thanks to Pedro in the bar for amazing recommendations and even better cocktails!

Excellent hotel. Great atmosphere, pure luxury and beautiful design of an old classic hotel Ritz. The Spa is amazing, all marble. Staff is friendly. Makes every guest feel special. I celebrated my birthday during my stay and they decorated the room when I returned. A special gift upon arrival. The Mandarin Oriental service is one of the best there.