GHT Neptuno

I am giving this hotel 3 stars because there are things that are brilliant and other things not so well.
We were given a room with a nice view of the sea, but as previous reviews have stated the room was in much need of a renovation and modernization. The mattress was very old and dipped in the middle.
If you’re unlucky to have people in the room next door to you then you will be able to hear everything, in our case there was noise until 2 am.
The room gets cleaned but because of the old room you can’t help but think it’s still dirty in many places.
I didn’t enjoy the food for breakfast or dinner and felt the whole experience of the dining hall was chaotic like animals in a zoo. Many people handling the utensils during the buffet so it feels very unhygienic. A good point was that there is sanitizing gel provided, but I would recommend you bring hand wipes to the dining hall.
The food was exactly that, food, but nothing that really makes you want to eat there.
The coffee was also poor from a machine like in a hospital and not strong enough.
One night there was some good entertainment from a singer playing the guitar, during this evening I appreciated very much the good service of the waiting staff.
In general the waiting staff in the bar and the dining room were very good, very friendly and I could see they are working very hard to keep people happy.
The pool area gets very busy and it’s hard to find a sun lounger, in the mornings you can see that they lay out notices on the beds to not put your towels down and disappear but as the day goes on many beds are with towels but you cannot see any people using them. There are signs everywhere saying that under 12’s, or maybe under 16’s I don’t remember are not permitted in the jacuzzi but every day I saw children in there.
The key card doesn’t function well, I would take 6 or 7 attempt to swipe to finally open the door.
We couldn’t book a massage because unfortunately it was fully booked during our stay, perhaps we could have thought about that before arriving to book, perhaps it would have been nice to receive a email suggesting it. We did use the spa for 12€ each for 45 minutes and we had the whole spa to ourselves, this was probably the highlight of the stay along with the nice view from our balcony. The girl who reserved our spa was super friendly and was very good, unfortunately didn’t get her name but she was the girl with blonde hair. The spa is new and it felt clean.
This hotel has a nice chilled atmosphere which does help you to relax and disconnect this I really liked. The hotels location is close enough to everything but up a steep hill which disconnects you from the busyness of the town.
Some big changes needed in my opinion, it didn’t however stop me enjoying my holiday.
Thank you to all the staff that are doing their best.

We were looking for a hotel with parking in an area where finding parking is difficult, so we chose this hotel. However, despite advertising parking, we were directed to a nearby parking area costing 17 euros per day. The air conditioning in our room was inadequate, there was a bad smell, and the furnishings were outdated. Although the hotel looks new from the outside, the interior does not match. The only positives were the delicious breakfast with a wide selection and the hotel's location.