Primus Hotel

I only used the spa. It's a good size space, and could be a nice spa, but it desperately needs maintenance (quite a few things don't work properly or are a bit damaged), and more importantly, it needs a deep clean. Mold, dirt, weird smells... not pleasant.

The hotel is located right in the centre; a busy, crowded place! If you want peace and quiet; don't book here! The receptionists are cold, unfriendly and insensitive! On arrival they put our luggage in a locker and told us we could only book a room for 4pm!!!! We arrived by plane (slept about 1 hour) with headaches, dizziness, leg pain, waited 7 hours in the lobby. Absolutely negative everything they did to us!!!! They made us nervous; who were not on vacation; but just on a 1 day business trip!!!! 😡😡😡😡They did not inform us of our breakfast time and our room reservation!!! Their answer was; why didn't we check their website.... So far everywhere we have been, Greece, Italy they have managed to arrange our early arrival in an interesting way. Here the attitude was totally indifferent!!! We felt extremely uncomfortable about it!!!! For an 8 storey hotel a small outdoor pool is not realistic!!! There should be at least 3. There was a Spa downstairs in the basement where we could have splashed around for 1 hour at a very horrific price! The only positive was the size of the room and the comfort of the bed; and the quality of the breakfast. Otherwise; we felt the tension, superiority, indifference and rude manners of the staff. I would not recommend this hotel to anyone!!!! Not ideal for a holiday!

The hotel itself is beautiful, with clean rooms and friendly staff. However, be very careful to make sure your room door is properly closed. We learned this the hard way — one night, due to a small oversight, we left the door slightly ajar, and a group of teenagers entered while we were sleeping and stole items from the bathroom.

While the incident was unfortunate, what truly disappointed us was the way the hotel staff handled the situation. We asked them to check the security cameras to identify the intruders, but instead of helping, they seemed eager to end the conversation quickly. We couldn’t tell whether they were protecting the culprits or were simply incompetent, but either way, it left us with a bitter taste.

We also tried contacting the police, but no one answered. The biggest issue isn’t just that we suffered a loss and had to continue our stay with this on our minds, but that those thieves are still out there — and may strike again, especially with this kind of response from the staff and authorities.

So please, be extra cautious. Always double-check that your door is fully closed and secured.