Suitopia - Sol y Mar Suites Hotel

Stayed in Suitopia 6 to 10 April 2025. Booked this hotel as it stood out from the others in Calpe to celebrate my husbands 50th Birthday. Party size 2 adults and an 11 yr old. I will list positive and negatives from our stay. Positives Hotel itself is spotlessly clean (discounting pool). Entrance is impressive, airy and spacious. Rooms are a really good layout for families. We stayed in a suite with seaview. Rooms cleaned daily and cleaning staff so respectful and attentive. Breakfasts are really good lots of choice. Negatives. The hotel holds lots of conferences there was 3 during our 1 week stay, makes it feel less like a holiday and so formal. We had a major issue with the food in the evenings which was not child friendly or offered much in the way of vegetarian options ( I am veggie as is my hubby who will eat some fish). To be honest the food at night made us feel sick the smell was awful nr the meat and fish sections. I found this aspect of the holiday stressful our son would return with 2 slices of pale looking German sausage and bread most times as nothing was palatable for him. There was no section for children’s food. The pasta section the pasta was cold and had to be flash cooked in hot water with a cold sauce not very enjoyable. We payed for half board option and had to eat out 3 times as we dreaded the options at night in the hotel. I did raise this on a comment card and was contacted by the manager and was told to ask the kitchen - I don’t feel this was appropriate options should be available. There was a large section of the dining room segregated for a Norwegian tour company which limited seating for the rest of hotel guests. There was one particular member of staff on the reception in the dining room that was very rude when we requested a table in the morning which happened to be my husbands 50th birthday she was very awkward and told us they were very busy and we had to sit were she wanted. When I’d asked for a different table (both needed to be set so couldn’t see the problem) she looked me up and down smirking very unprofessional and disrespectful when we are paying for a service. There seemed to be some kind of outbreak in the hotel as every other person seemed to be coughing. Hence why we wanted to be seated in less busy areas. The last issue and it is one that did impact on our son enjoying the holiday was the pool. We have stayed in quite a few 4 to 5 star hotels that are family friendly as the suitopia alledges and never known such poor pool management as this. There are 4 outdoor pools - one is heated. At the start of our stay the pool areas were not busy but as the week went on the heated pool became more and more busy and the water murkier and murkier. Children were jumping/diving in, it was a shallow pool, there were signs in different languages saying no jumping or diving - some small children in armbands were left unsupervised by parents. There was no lifeguard or supervision at all from the hotel. The