Forenom Aparthotel Herttoniemi

I am currently staying at Forenom during a business trip, and unfortunately, my experience has been deeply disappointing.

Upon arrival, I was given the wrong room—despite booking a studio, I was placed in a small single room that felt more like a prison cell than a space meant for rest. The room lacked even the most basic comforts, including no air conditioning, which made the stay extremely uncomfortable.

The cleanliness was unacceptable. There was visible mould growing in the bathroom, and the shared kitchen was consistently dirty, which raised serious hygiene concerns. I was provided with only one towel for the entire duration of my stay, and there was no room cleaning at any point. To make matters worse, guests are expected to take out their own trash upon checkout—a task that should not fall on paying customers, especially in a supposedly serviced accommodation.

I booked this hotel expecting a functional and reasonably comfortable place to stay while attending to professional commitments. Instead, I was met with a depressing, poorly maintained environment that only added stress to an already demanding trip.

Forenom may advertise itself as a practical solution for travelers, but in my experience, it completely failed to deliver even the most fundamental standards. I would strongly caution others—especially business travelers—before booking here.

I have just stayed for 4 nights as I had business nearby.

I was very disappointed with my stay. The price was very cheap so I was not expecting luxury, but even so there is a lot that could be done.

The main positive is the greay location, close to public transport links. Entry was easy with a code texted to me, no fuss, simple.

The building is quite dingy inside. The small lobby was dirty with a pile of broken tvs in the corner. One day someone had left food containers strewn in the lobby.

I had a single room. It did not look like the photos as advertised. The bed linen, curtains and walls were different than pictured. There was a smell of stale cigarettes in the room.

The room itself was very small, though I was expecting this, and was genrally clean, but lacked attention to detail. The wall/panel under the counter top was covered in food stains, for example. The bathroom is a wetroom and was clean, but there was a bad smell from the drain.

The pillows on the bed were lumpy and formless, not comfortable at all!

There is automatic air-conditioning, which you have no control over. I found it sufficient.

The TV had no service. There were 2 plates and a dish and a set of cutlery, 1 cup, 1 glass. There was no bowl. The crockery was chipped.

They provided washing up liquid, sponges and a dish brush to wash dishes, but the only place to wash the dishes was in the sink in the bathroom, which was too small for this. I was not provided with a towel to dry the dishes and there is nowhere to stand dishes to dry, so I had to use my hand towel. They provided ample amouts of bags for the bin at least.

Laundry was not replaced during my stay.

I think for a cheap one night stay, this place is adequate, but is not suitable for anything longer. I would not stay again.

I came to Helsinki on a work trip and was booked into this hotel for 7 nights by my company. We had reserved studio rooms in advance, but upon arrival, we were unexpectedly given small single rooms instead, with no explanation. Trying to resolve the issue was incredibly frustrating — emails went unanswered, and our phone enquiries were repeatedly brushed off.

The room I was given was in poor condition. The floor had a sticky residue, and there was a hardened stain on the bed that made it feel completely unhygienic. In the bathroom, the handheld bidet malfunctioned - every time I turned on the sink tap, it sprayed water everywhere.

The experience was so unpleasant that I stayed only one night before booking myself into a different hotel at my own expense. I preferred to take the financial loss rather than spend another night in those conditions.

We’re staying here for work, and our company booked studio apartments—but we were given tiny rooms with single beds and barely enough space to open a suitcase.

We arrived at 12:00 PM but were told rooms wouldn’t be available until after 4:00 PM. No luggage storage, no staff to speak with, and chat support was useless.

The room has no heating or AC, and it gets really cold at night. No daily cleaning, no fresh towels or bedsheets. The kitchen is filthy, and the TV doesn’t work—no channels, no phone connection, nothing.

Overall, very poor service and completely misrepresented. Would not recommend for business or leisure.

We were placed in this aparthotel in Helsinki by our company for a business trip. Regrettably, the experience has been extremely poor.

Although studio rooms had been booked and confirmed in advance, they were not available upon our arrival. No satisfactory explanation was provided nor were we offered an appropriate alternative, which was highly unprofessional and inconvenient.

In addition, the condition of the accommodation was unacceptable. The rooms were clearly not cleaned properly, with visible signs of dirt and neglect. This made our stay not only uncomfortable, but frankly unbearable from a hygiene perspective.

Given the failure to honour confirmed bookings, the lack of cleanliness, and the overall disregard for basic standards, we cannot recommend this property to other business travellers. A thoroughly disappointing experience.