Les Nomades Beaune

Sorry to say but our stay in this hotel did not meet our expectations at all. We had booked a pricey superior room “boosting with a view to the private pool” but it turned out to be a room for someone that needs a wheelchair. There was eg no carpet and also the furniture was different from other superior rooms, much less pretty. There was only one small window and the view was quite modest indeed.

There were a few other things that let us down. There were no cupboards to put our clothes in. The only boxes we found were filled with blankets and other items by the hotel.

There were only paper cups and paper sticks serving as spoons. Since there was no restaurant in the hotel, and we did not want to walk the 30 minutes to the nearest restaurant in the late evening we bought some yogurt in a supermarket but then needed to ask for spoons in the reception. They gave them to us but real spoons and teacups should be available in a four star hotel, I think.

The toilet was huge but with no bidét nor a sink to wash your hands. The bathroom was also huge but with no place nor equipment, eg a small radiator (there was one radiator but the power was cut off) to make your bath towels, bathrobes and swimsuits dry. The bathroom was also ice cold.

What struck us most was the attitude of the personnel when we would have wanted to change our room. There clearly were vacant “normal” superior rooms, much lighter and with prettier interior decoration than the one we were staying in, but the hotel claimed that people from those rooms had only gone somewhere for a visit and then coming back. I wonder, doors of those rooms left wide open to the corridor and no luggage inside?

We could have had a new room on the ground floor right next to the sauna and pool area, but it was even more dark than the original room and smelled bad.

We had a strong sense that we were not told the truth and it was quite unpleasant. So, we chose to look for another hotel in Beaune city center and luckily found a really good one. It had only three stars but with a towel dryer and much, much better soundproofing.

Terrible, unsafe hotel with lying staff. We do not recommend it. Looks great on pictures, of course, but it is a cheap hotel, not much better than a motel. Bedding was very uncomfortable and the carpet was very dirty.
But the worst was that they gave another hotel guest a key card to our room because they 'forgot' we stayed there. So in the middle of the night a drunken man walks into our room, wakes everyone including a small child and a baby. The staff was not helpful at all, they were not even sorry.
After much discussion in the morning and a hotel manager who did not dare to come out to speak to us, they promised we did not have to pay for the room because of the inconvenience (and because there were many interested onlookers from the breakfast crowd). Later they charged out credit card regardless with the whole amount (215 Euro). The french police is now involved.
Hopefully we can save other potentiel guest from a horrible experience through this review. (Written by parents from which one is a lawyer and the other stayed in dozens of different hotels all over the world for her career any never experienced anything alike).