Hotel de la Cité & Spa MGallery
Rooms and prices
1 dvuspalnaya krovat "King-sayz"
Nomer ploshchadyu 20 kv. m. s vidom na gorod
Internet: besplatnyy Wi-Fi
Razvlecheniya: ploskiy televizor (42-dyuym.) s kabelnymi kanalami
...Eda i napitki: Chaynik/kofevarka, mini-bar, kruglosutochnoe obsluzhivanie v nomere i besplatnaya butilirovannaya voda
Komfortnyy son: pruzhinnyy ortopedicheskiy matras, postelnye prinadlezhnosti vysshego kachestva, assortiment podushek, zatemnyayushchie shtory i vechernyaya uborka nomera pered snom
Vannaya komnata: individualnaya vannaya komnata s vannoy ili dushevoy kabinoy, bannymi halatami i tapochkami
Praktichnye udobstva: Seyf, pismennyy stol i telefon; po zaprosu predostavlyayutsya besplatnye kolybeli ili detskie krovatki
Udobstva i uslugi: konditsionirovanie vozduha s klimat-kontrolem i ezhednevnaya uborka nomera
Usloviya dlya lyudey s osobymi potrebnostyami - poruchni v vannoy
Vazhnaya informatsiya: raskladnye/dopolnitelnye krovati ne predostavlyayutsya
Dlya nekuryashchih
Smezhnye ili sosednie nomera predostavlyayutsya v zavisimosti ot nalichiya svobodnyh nomerov.
More...
1 dvuspalnaya krovat "King-sayz" i 1 divan-krovat (odnospalnyy)
Nomer ploshchadyu 45 kv. m. s individualnym dekorom s vidom na gorod i sad
Planirovka: otdelnaya spalnya
...Internet: besplatnyy Wi-Fi
Razvlecheniya: ploskiy televizor (42-dyuym.) s kabelnymi kanalami
Eda i napitki: Chaynik/kofevarka, mini-bar, kruglosutochnoe obsluzhivanie v nomere i besplatnaya butilirovannaya voda
Komfortnyy son: pruzhinnyy ortopedicheskiy matras, postelnye prinadlezhnosti vysshego kachestva, assortiment podushek, zatemnyayushchie shtory i vechernyaya uborka nomera pered snom
Vannaya komnata: individualnaya vannaya komnata s vannoy ili dushevoy kabinoy, bannymi halatami i tapochkami
Praktichnye udobstva: Seyf, divan-krovat (dvuspalnaya) i pismennyy stol; po zaprosu predostavlyayutsya besplatnye kolybeli ili detskie krovatki
Udobstva i uslugi: konditsionirovanie vozduha s klimat-kontrolem i ezhednevnaya uborka nomera
Vazhnaya informatsiya: raskladnye/dopolnitelnye krovati ne predostavlyayutsya
Dlya nekuryashchih
Smezhnye ili sosednie nomera predostavlyayutsya v zavisimosti ot nalichiya svobodnyh nomerov.
More...
1 dvuspalnaya krovat i 2 odnospalnyh krovati
Vid na gorod
Internet: besplatnyy Wi-Fi
Razvlecheniya: ploskiy televizor (42-dyuym.) s kabelnymi kanalami
...Eda i napitki: Chaynik/kofevarka, mini-bar, kruglosutochnoe obsluzhivanie v nomere i besplatnaya butilirovannaya voda
Komfortnyy son: pruzhinnyy ortopedicheskiy matras, postelnye prinadlezhnosti vysshego kachestva, assortiment podushek, zatemnyayushchie shtory i vechernyaya uborka nomera pered snom
Vannaya komnata: individualnaya vannaya komnata s vannoy ili dushevoy kabinoy, bannymi halatami i tapochkami
Praktichnye udobstva: Seyf, pismennyy stol i telefon; po zaprosu predostavlyayutsya besplatnye kolybeli ili detskie krovatki
Udobstva i uslugi: konditsionirovanie vozduha s klimat-kontrolem i ezhednevnaya uborka nomera
Vazhnaya informatsiya: raskladnye/dopolnitelnye krovati ne predostavlyayutsya
Dlya nekuryashchih
Smezhnye ili sosednie nomera predostavlyayutsya v zavisimosti ot nalichiya svobodnyh nomerov.
More...
1 dvuspalnaya krovat "King-sayz"
Nomer ploshchadyu 20 kv. m. s vidom na sad
Internet: besplatnyy Wi-Fi
Razvlecheniya: ploskiy televizor (42-dyuym.) s kabelnymi kanalami
...Eda i napitki: Chaynik/kofevarka, mini-bar, kruglosutochnoe obsluzhivanie v nomere i besplatnaya butilirovannaya voda
Komfortnyy son: pruzhinnyy ortopedicheskiy matras, postelnye prinadlezhnosti vysshego kachestva, assortiment podushek, zatemnyayushchie shtory i vechernyaya uborka nomera pered snom
Vannaya komnata: individualnaya vannaya komnata s vannoy ili dushevoy kabinoy, bannymi halatami i tapochkami
Praktichnye udobstva: Seyf, pismennyy stol i telefon; po zaprosu predostavlyayutsya raskladnye ili dopolnitelnye krovati i besplatnye kolybeli ili detskie krovatki
Udobstva i uslugi: konditsionirovanie vozduha s klimat-kontrolem i ezhednevnaya uborka nomera
Usloviya dlya lyudey s osobymi potrebnostyami - vozmozhnosti dlya gostey, polzuyushchihsya kreslom-katalkoy
Dlya nekuryashchih
Smezhnye ili sosednie nomera predostavlyayutsya v zavisimosti ot nalichiya svobodnyh nomerov.
More...Description
The 5-star Hotel de la Cite is a jewel in the MGallery collection, a magical 19th-century neo-Gothic masterpiece in medieval Carcassonne. There are 46 rooms and 13 suites, an outdoor pool and a shaded park. This is a hotel where hospitality goes hand in hand with exclusive gourmet cuisine by our chef Jerome Ryon in the Barbacane restaurant, along with superb views from the terrace.
Hotel opened in 1909, renovated in 2008.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Types of pets allowed: dogs, cats Fee: €20.00 (approx. US$23.42) per pet per night
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress
- Check in time: 16:00. Check out time: 12:00.
Services and facilities
- Wi-Fi in public areas
- Pool with view
- Heated pool
- Private parking
- Car charging facilities
- Taxi booking service
- Restaurant
- Postal service
- Multi-function room
- Conference room
- Fax/copying service
- Wedding service
- 24-hour front desk
- Concierge service
- Safe at front desk
- Luggage storage
- VIP check-in service
- English
- French
- Spanish
- Bar
- Room service
- Snack bar
- Halal meals provided
- No smoking in public areas
- Garden
- Water purifier
- PA and sound system
- Elevator
- Massage room
- Spa
- Turkish bath (Hammam)
- Kayaking
- Mountain biking
- Body care
- Light therapy
- Clothes dryer
- Dry cleaning
- Laundry service (on-site)
- Ironing service
- Children's meals available
- Stair-free main entrance
- First aid kit
- Fire alarm
- Intruder alarm
- Smoke detector
- CCTV in public areas
- Fire extinguisher
- Security personnel
- First aid room
Street view
Map
Reviews
Every member of the staff was incredibly kind, welcoming, and helpful. Their attention to detail and warm hospitality made us feel so well taken care of throughout our stay.
Unfortunately, due to an unexpected incident, we weren’t able to arrive at the ideal time and missed the chance to fully enjoy everything the hotel has to offer. Still, we’re deeply grateful for the wonderful service and unforgettable experience. We hope to return and enjoy it even more next time!
However, for €400 a night, I would expect to be able to climate control our room how we like. It was consistently near 30 degrees. On no night did we sleep in the bed, we instead slept on top of the bed, and didn't sleep very well. The fact that the AC wasn't working as well we'd like was reported to reception, who sent maintenance up to have a look. They explained (in French) that it is working as expected - or, at least that's what I could understand. Not wanting to escalate this and make a fuss, I left it there - we enjoyed our room otherwise. When paying this much, I'd expect to be able to make my room arctic, or a sauna. Much cheaper hotels achieve this without any problem. Not the end of the world, but I really expected better.
The rooms are mostly quite old and slightly tired, and I wouldn't say that they are the highlight of the hotel. The gardens, pool, and restaurant are. La Barbacane was fantastic, but we didn't need to stay in the hotel to experience that.
Also, the hotel just didn't reply to an email I sent before our stay.
The historic hotel is beautiful and is in a prime location in the medieval citadel right next to the Basilica.
The staff in the hotel were all very pleasant, helpful and nothing was too much trouble.
A good choice of food at breakfast and waiter and waitress service for coffee and hot choices on request worked well, you only have to ask and its brought straight to your table - whatever you need.
We were also very impressed with the concierge service on checkout, a very friendly and helpful gentleman, who took us and our luggage to la port Narbonnaise for our pickup. The drive in the small car was an experience in itself.
Overall, a fantastic break ! Thank you.
I had a great time at the Hôtel de la Cité Carcassonne. The welcome was particularly warm, especially from a black receptionist, very professional, smiling and courteous. A real pleasure to be received with such kindness.
The dinner at the hotel restaurant was also really good. A great moment from start to finish.
A great experience to be repeated without hesitation!
Special thanks to William, a receptionist who went above and beyond to make our staying a very pleasant experience! He has got perfect English, he is confident and super polite.
UPD: and their restaurant! I am speechless - dishes, deserts, service - all 5 stars!
Thank you, dear staff members! :-)
If You are a manager of this hotel, please pay attention to William - he would make a great administratior or a manager in future.
Frequently asked questions about Hotel de la Cité & Spa MGallery
How much does it cost to stay at ?
The cost of living in depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the ?
You can book Room «Классик», 1 double bed «Кинг-сайз», вид, Полулюкс, 1 double bed «Кинг-сайз» с диваном-кроватью, вид, Улучшенный Two person Room с 2 односпальными beds, Несколько кроватей, Улучшенный Room, 1 double bed «Кинг-сайз», вид in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at ?
Check-in at is possible from 16:00, check-out is until 12:00.
Does Hôtel de la Cité Carcassonne - MGallery Collection have a swimming pool?
Yes, Hôtel de la Cité Carcassonne - MGallery Collection has a pool.
Are pets allowed at Hôtel de la Cité Carcassonne - MGallery Collection?
Yes, pets are typically allowed at Hôtel de la Cité Carcassonne - MGallery Collection, but it's always best to call ahead to confirm.
How to get from the closest airport to Hôtel de la Cité Carcassonne - MGallery Collection?
The closest airport is Carcassonne Airport, and it is about 13 mins from hotel by car (8.0 km).
What is the cancellation policy for Hôtel de la Cité Carcassonne - MGallery Collection?
The cancellation policy for Hôtel de la Cité Carcassonne - MGallery Collection varies depending on the type of room and booking conditions.
