Hotel de la Cité & Spa MGallery

Staying at Hotel La Cité was a truly magical experience. It’s absolutely breathtaking to be inside a real castle – the atmosphere is unlike anything else. The views from the hotel are stunning, especially during sunset; it felt like stepping into a fairytale.

Every member of the staff was incredibly kind, welcoming, and helpful. Their attention to detail and warm hospitality made us feel so well taken care of throughout our stay.

Unfortunately, due to an unexpected incident, we weren’t able to arrive at the ideal time and missed the chance to fully enjoy everything the hotel has to offer. Still, we’re deeply grateful for the wonderful service and unforgettable experience. We hope to return and enjoy it even more next time!

The hotel is stunning and located in a perfect location. The room was clean, the bed was comfortable. We did not have breakfast.

However, for €400 a night, I would expect to be able to climate control our room how we like. It was consistently near 30 degrees. On no night did we sleep in the bed, we instead slept on top of the bed, and didn't sleep very well. The fact that the AC wasn't working as well we'd like was reported to reception, who sent maintenance up to have a look. They explained (in French) that it is working as expected - or, at least that's what I could understand. Not wanting to escalate this and make a fuss, I left it there - we enjoyed our room otherwise. When paying this much, I'd expect to be able to make my room arctic, or a sauna. Much cheaper hotels achieve this without any problem. Not the end of the world, but I really expected better.

The rooms are mostly quite old and slightly tired, and I wouldn't say that they are the highlight of the hotel. The gardens, pool, and restaurant are. La Barbacane was fantastic, but we didn't need to stay in the hotel to experience that.

Also, the hotel just didn't reply to an email I sent before our stay.

Following a greeting from the Hotel Manager on arrival, it was such a great start to our holiday that my special request for the room I wanted and the view I wanted was granted (along with an unexpected bottle of Champagne on ice). What a view from the extensive terrace with views over Carcassonne City, the Chateaux the Ramparts and to the basilica !
The historic hotel is beautiful and is in a prime location in the medieval citadel right next to the Basilica.
The staff in the hotel were all very pleasant, helpful and nothing was too much trouble.
A good choice of food at breakfast and waiter and waitress service for coffee and hot choices on request worked well, you only have to ask and its brought straight to your table - whatever you need.
We were also very impressed with the concierge service on checkout, a very friendly and helpful gentleman, who took us and our luggage to la port Narbonnaise for our pickup. The drive in the small car was an experience in itself.
Overall, a fantastic break ! Thank you.

A top welcome and an excellent meal.
I had a great time at the Hôtel de la Cité Carcassonne. The welcome was particularly warm, especially from a black receptionist, very professional, smiling and courteous. A real pleasure to be received with such kindness.
The dinner at the hotel restaurant was also really good. A great moment from start to finish.
A great experience to be repeated without hesitation!

5 stars is 5 stars - the rooms are very good and the service is on the highest level.

Special thanks to William, a receptionist who went above and beyond to make our staying a very pleasant experience! He has got perfect English, he is confident and super polite.

UPD: and their restaurant! I am speechless - dishes, deserts, service - all 5 stars!

Thank you, dear staff members! :-)

If You are a manager of this hotel, please pay attention to William - he would make a great administratior or a manager in future.

Beautiful rooms, a fantastic restaurant and bar and dog friendly too. The crémant de Limoux is delicious. The jacuzzi is small but luxurious, though the steam room was not working when we visited, so do ask before. A real treat.

Very good hotel and very good staff especially the front office manager for helping me with my problems. Very good restaurant staff and bar staff. Would like to comeback to stay longer and Very service minded people. Food awesome and breakfast manager Very friendly. Sommelier knows his wine for a very young age. Very professional staff and love having conversation with bartenders.

We loved our stay in Carcassonne. From our arrival to our departure, the hotel staff was always helpful, professional, and courteous. Our room was like spent out of a fairytale- luxurious finishes, elegant decor, comfortable bedding. Everything was impeccably, clean, and well cared for. The hotel grounds are beautiful. We wish we could have stayed longer and look forward to visiting again.

My wife and I had an amazing lunch experience at Hotel de la Cite Carcassonne!! It was one of the meals we looked forward to the most on our holiday and it completely delivered!! The food and service was absolutely top notch! Each dish was really well balanced and absolutely delicious. Would highly recommend this place to anyone visiting Carcassonne. If we ever get a chance to visit Carcassonne again, we will definitely return for dinner. Really elevated our memory and experience in Carcassone. Thank you and we will never forget it.