Kyriad Prestige Hotel

Denied service at early hours of the morning. "We are closed" and locked the outside doors. Meanwhile, cars pulled up on the *sidewalk* and women entered the same locked doors to go with the laughing receptionist.

Asked about room pricing, because the screens moved too fast. "Go online and leave, i am calling the cops." I waited for the cops to arrive, for 1 hour. No cops arrived. There is an INTERNATIONAL EVENT and yet, international customer is denied service. While the receptionist laughs behind the locked automatic entrance door.

Sign says 24h bar, yet the receptionist says the entire hotel is closed.

Says the price is 200€ before asking which room i want. Or which DATE i want. All prices 200€ with no breakfast included. The sign does not reflect this.

Great appearance. Digital screens move too fast too translate. Front desk service is worst of all hotels across Europe.

Worst value for the price in my life. Customer service by the receptionist was unprofessional via the phone. They do not provide room delivery for anything you need, you must go and collect it yourself from the reception even if it's a towel or slippers!!!

The most uncomfortable beds you can imagine in a hotel. The springs can be felt with nothing but air between them. The two mattresses together for the double bed are not worn the same, and if you attempt to sleep between them with your partner, the beds will pull apart, being held together by only the thin top sheet connecting them. The rift between the two mattresses, as well as the difference in firmness of the two mattresses, causes one to sleep on one or the other. No mattress topper to create consistency of comfort. The rooms are old, with mold on the shower tiles near the bottom of the rub. The carpet is old smells when you walk in the room. There is but a single side light on the wall and a singular window for light, leaving the room totally depressing. The house keeping comes knocking at 11am and again at 1130, even though check out is noon. Rushed, no class or service. The reception has no amenities...if you've forgotten something, only items to purchase so make sure you don't need a tampon or lotion of you'll be asked to spend €7 on necessities. They have tried to dress up the hotel by renovation in the lobby, but once you move into the elevator and above it becomes clear, this is nothing more than an elevated motel. One positive, the front desk staff is friendly.