Hotel Annapurna in Courchevel

I don't know who gives the stars to the hotels, but this is so far from being a real 5-star hotel.
You cannot control the temperature in the room, which is ridiculous.
The breakfast is pathetic. For simple eggs, you have to order and wait.
And simply there is nothing to choose from.
The swimming pool is so cold that nobody uses it. The steam bath smells and the sauna is very small.
The bed was very uncomfortable. The synthetic cover glows during the night from static electricity. This combined with thick synthetic pillows ruins your dreams.
The gym is very small and separated into two different rooms.
Overall, I would give it 0 stars if I could.
The administration will respond to this review but there is no point.
I will never be back.

The worst hotel I have ever stayed in. Room service is slow when I asked for anything to the point that I asked them for an electricity converter and they told me to come and get it from the reception. The laundry service lost my underwear. Today at breakfast I ordered an omelette and when I ate it I found pieces of plastic inside the omelette and when I called the restaurant manager and she saw the plate she said don't worry we will bring you another one I told her my health will be ruined because of the plastic I ate. She kept quiet and apologized. This is the worst hotel ever in terms of service and treatment

Hi! Sadly this was my birthday trip combined with skiing.
We are staying at the hotel at the moment and more lousy “five star” service is hard to find in my experience. And as far as I’m concerned that they don’t really care for their reputation nor their clientele. Never coming back
Let’s go into details:

First of all, the breakfast is very poor and takes more than 20 mins to get simple fried eggs. In the photos you can see how much salmon they add to poached eggs. The second breakfast photo is an example of a “poached egg” (looks boiled to me).

Secondly, housekeeping. They forgot to lock the door after cleaning the room. So anyone can get in. As we are here with family , we have two rooms and one suite. One of the rooms wasn’t cleaned two days in a row! And in all the rooms they constantly forgot to restock vanity kits. And they move personal belongings from the night stand near the bed and put them on the suitcases (what for ? Only god knows 🤷🏼‍♀️)

Concierge - shuttle service - reaction from the management:

The hotel has shuttle service. So when you go in the center of the village, you can call the concierge and ask for the shuttle to pick you up from a restaurant. So we called the shuttle and the concierge told us you have to wait the regular 10 minutes for it to arrive. We went outside waiting for it to come. But to our surprise the shuttle took exactly 30 minutes to come. Meanwhile I called the concierge asking where is it and they said it’s on the way. After 15-20 minutes, I’ve said arrange us a taxi courtesy of the hotel, it’s not ok to wait outside when it’s freezing (-5 degrees Celsius). And can you imagine what kind of a reaction I’ve got from him? “Ok, but you’re gonna pay for it. The hotel is not!!”.

When we came finally thirty minutes after to the hotel, we decided to speak to the general manager either the duty manager, as it was more than 10 pm already. And can you imagine that a 5 star hotel doesn’t have a duty manager on site? And he isn’t available by phone neither

The girl at the reception was listening to us with a smirk, rolling her eyes and interrupting. She wasn’t looking for a solution of this situation. We asked to call the general manager or duty manager for us specifically. She called the front office manager (which is responsible only for the reception and concierge workers). Who didn’t hear the idea that we needed to speak to the top management.

Not one sorry or a simple apology was heard from the girl on reception. My last words to her was “try adding a word sorry to your vocabulary”.

On the next day the girl from the reception looked me straight in the eyes and didn’t even say hello. Do you call that service?

The last straw was screaming in the hallways at 6 am sharp! And it turned out some “lady” wasn’t paid a 1000€ euro per night. If you know what I mean :)

Wow!

All in all WOULDNT RECOMMEND!!! Choose a different hotel!