Tonic Hotel Saint Germain des Prés

There is little to like about this hotel. We were put in Room 1, which is on street level adjacent to the reception. Consequently we could hear every sniffle of the night receptionist. The bathroom had sliding glass doors which meant you could see your partner using the shower or toilet. The room was hot but the air con was locked on a setting that was unbearably cold so could only be used in short spurts. The window had bars for security but could not be opened because of the noise. Worst of all, we found ourselves locked inside the hotel on one occasion with no means of escape - a death trap in the event of a fire. To top it all, the receptionist shouted at us for daring to try to open the door and get out! Absolutely awful stay, not recommended.

When we came in our first room everything was really gross; dust al over de floor and furniture. Also on the furniture were white stains. We asked for an alternative and we were given another room. Here was it a bit better, but in de cloth closet were blankets with big yellow stains en molt. In one night stand there was also a gross pillow. In general didn’t have a good experience mainly because of the hygiene. I wouldnt recommend this hotel.

Run and don't look back. While the reception and staff were super helpful, I couldn't get over how old and smelly the room and building were. Granted, it's an 'older' building, and I booked it because of its location in Paris. It looks nothing like it shows on the website. We booked the Junior suite because we needed a room for us and my two kids.

Firstly, the carpet is old and smells like someone's grandma's musky house. They have an elevator, but it only fits two people at a time. It's only three floors, but the stairs are so narrow that bringing luggage up or down will be tough. It's definitely not ADA accessible.

All the rooms are named after King Henry the VIII's wives. We were in Anne Boyle's room, which I think is the only "Junior Suite" they had. It is the only one with a view of the Eiffel Tower.

Thank goodness we only booked it for two nights. The sofa bed has a thin mattress that squeaked every time my kid moved. The room was so small we had nowhere to put our luggage. The tub didn't drain properly. The toilet room was very small and awkwardly situated between the bed and the other room.

We didn't opted in for the breakfast buffet. I took a look one morning and I am glad we didn't. It cost $19 EUR per person and didn't look appetizing. You are surrounded by so many other wonderful cafe options that I would opted to do that then eat at the hotel. Is a unique dining area where they have the breakfast. It is in their lower basement level so there's no windows and looks very medieval which fits into its theme.

The TV didn't offer much; the only channel available was in French. Everything looked broken or dirty from the carpet flooring to the bathroom shower compartments. Classified as a 3-star hotel, I'd say it's more like 1 star because it only offers a sleeping area and a bathroom. The sheets on the sofa bed were thin, and you could feel the springs when lying on it. The double bed was actually decent. It's located on a noisy street; we heard people partying throughout the night which we didn't really mind. Close the window and you don't even hear them. We needed the air so the window was open. There was no air conditioning or fan.

The only good part of the room was the distant view of the Eiffel Tower from our window. You do get that "Parisian" feel staying there--not suited for family or if you can't go up and down stairs. I imagine it gets really uncomfortably hot in the summer with no cooling options. Great location and the front desk were super friendly--just spend a few more dollars and you could get the same but with better sleeping arrangements.

It's saddens me to give this 1 star! It's so adorable and picturesque. But that's it. The bed is hard as cement as well as the pillows. The bathtub had no shower head, only a handheld spray. It's in a great location! They staff is very very nice. I just need them to change up the beds and pillows and shower head. In our second room the shower was broken and when you'd shower the water made it out into the room. I'd hope this was the worst of it. But in the room with the shower small flies would come up through the drains when the shower was not in use. That was the reason for 1 star. The hotel us super cute but only in pictures! The rooms are also very small but that didn't bother us. It was big enough to sleep and change in but two people can't be in the same walk way or even stairs coming up or down the hotel. I will stay somewhere else next time 😭

Location is great. That's about it. I'm not picky about the room, nor am I usually picky about service -- I don't expect anything out of the ordinary. But the service I've gotten from the hotel has been the worst I've ever experienced. Simply incompetent.
I don't mind that the man at the reception was consistently grumpy. Didn't say hi or bye as we entered. That's fine, perhaps he was busy or having a bad day.
But, what's gotten to me, is that we were about 2 minutes past check-out time when we got a phone call to come down. In the rush that we were in -- made worse by the phone call -- we ran downstairs to check out and left some posters in the room. I realized about 20 minutes later, called the hotel and told them a friend would come by to pick the posters up in a day or two. He said that would be fine.
About two days later, a friend of mine dropped by the hotel to grab the posters, as discussed. My friend arrived, and the (new) receptionist was clueless. There had been no communication between the hotel staff about the recovered posters. So, my friend had left the hotel empty-handed.
I contacted the hotel to ask what was wrong. "We've found your posters" they told me. Great, well, too late, my friend was no longer in Paris. I emailed them to please send me the posters to my address -- I would pay for it, even though the hotel has already messed up the handover.
So, I send Tonic my address and credit card information to send the posters.
"We will let you know when we've sent them and how much it costs." Great! Except, they didn't. They did not tell me when it was sent, nor how much it costs, nor did they respond to the 4!! emails I've sent them asking about it. I called again, they answer and say it's been sent a few days ago -- no idea how much it costs, no idea on the status of the delivery.
That was one week ago. Still no posters have arrived, and still no one has responded to my emails.
This hotel is a joke. It is absolute standard procedure to be able to send things forgotten from a hotel, and they cannot even manage that. Hell, they can't even manage someone coming by to pick up the items forgotten.
So, if you stay here, don't expect much from the reception.