Le Grand Balcon Hotel

The location of this hotel is excellent. That is why I chose it. The photos online are not current. Over all, the hotel room was filthy. The carpet, sofa and drapes were stained and dirty. The room smelled dirty. The shower stall was moldy. I had no option but to sleep there because I arrived late at night. The next morning I packed up and left. I didn’t even care that I wouldn’t get a refund for the second night. It was that awful. Oh, the hallways are very poorly lit. Probably because they don’t want you to see how dirty the carpets are. The hotel needs a complete remodel . I walked across the Capital Plaza and checked into a beautiful, clean hotel.. Grand Le Opera. An elegant, clean hotel. Live and learn. What you see online is not what you always get.

The hotel is in great location. This is the best part of the hotel. It is downhill from here. The beds are not good. I had the suite and you could feel something sticking me in back while I slept. The pillows wre horrible. My shower did not work. During our stay a person entered the hotel and tried to steal a friends purse. When telling the person I believe "the manage" at the front desk our challenges she had an attitude and was not accommodating. Her response with attitude was that If I did not like the hotel I could leave. She did offer a refund for 1 night. Unfortunately with meeting obligations it was more of a hassel to pack and leave than just endure the hotel issues for 6 hours. I am in the tourism industry and have stayed at hundreds of hotels across the world. This hotel was quit a disappointment. Also, 2 other friends stayed here with similar experience. I would not recommend unfortunately