Dion Palace Resort and Spa

This hotel is definitely not a 5-star anymore. For the price you pay, the value just isn’t there.
• Pools: several areas were rusty and clearly in need of renovation. AND NOT CLEAN AT ALL !
• Bungalow: outdated and in serious need of a refresh.
• Beach: don’t be fooled by the “sandy beach” description: yes, there’s sand at the start, but as soon as you approach the water and seats it’s full of rocks mixed with sand. You’ll absolutely need water shoes to walk safely.
• Cleaning: the rooms were not cleaned every day. When I went to reception to ask for that and that there was not shampoo, instead of solving it, they told me they had to “check with someone” and “call to confirm,” like it was some administrative procedure. At the end I just gave up and stopped asking.
• Service: the reception staff in general gave the impression that guests were disturbing them. On my last day, I asked for help with my luggage (I had several bags), and their reaction was basically like “ugh, fine.” Not the attitude you’d expect from a resort. That same day, another family was literally losing it at reception because their shower hadn’t been working for two days, and still nothing had been done....

And their way of compensating all this? They gave me a bag with two cold waters and a little branch of dried flowers/tea as a “souvenir.”

The only positive point was the food: a wide variety and the restaurant staff were genuinely friendly and welcoming.

Overall : Everything is kind of cheap, the cocktails are just basics, the service below basics... remember You pay 5-star service prices but get a 3-star experience at best. For sure if they change their name of the hotel and put 3 star hotel instead of 5 i will put a 4 star review !

We were quite disappointed with our stay at Dion Palace Resort and Spa. While it may have deserved its 5-star rating 15–20 years ago, today it no longer meets that standard — in our view, it barely qualifies as a 3-star hotel.

The overall condition of the hotel is outdated and poorly maintained. The air conditioning in the rooms hardly works, and in the common areas it wasn’t turned on at all. We were traveling with a small child, and the heat made the stay extremely uncomfortable. The pools were acceptable, but it was clear they were not well cared for. To our surprise, the beach was not sandy as expected, but full of stones, which made it unsuitable for families with young children.

One of the most disappointing moments was when we asked at the reception for a baby cot. Despite the fact that the hotel allows bookings for infants under one year old, we were told, “Why do you need one? You have a sofa bed,” and were informed that baby cots weren’t available. This showed a clear lack of preparation for accommodating families.

The food offered as part of the all-inclusive package was also below expectations. Outside of the main meals, there were no snacks available, and only local drinks were included — everything else came at an additional cost. The meals were repetitive and lacked variety, with very few fruits and almost no trace of traditional Greek cuisine. Eating became more of a necessity than an enjoyable part of the stay.

The service, unfortunately, didn’t reflect 5-star hospitality either. At one point, we waited more than 30 minutes at reception, only to find the staff outside smoking. While the housekeeping team was friendly, professional, and considerate of our child’s sleep schedule, the rest of the staff didn’t leave the same impression. In the restaurant, although the team was polite and tried their best, it was obvious they were short-staffed and overwhelmed. It was especially disappointing to see the restaurant manager watching from the sidelines while his team struggled during every meal service, without making any effort to assist them.

The only consistently positive aspect of our stay was the cleanliness. The rooms and shared areas were well-maintained, and the housekeeping team truly stood out with their helpful attitude.

Overall, our experience at this hotel was far from what we expected, and we definitely would not return. It even made us question whether we would visit this region of Greece again.