Katikies Santorini - The Leading Hotels Of The World

Katikies in Oia is without a doubt one of the most stunning hotels I’ve had the chance to experience. The location, architecture, and views are simply breathtaking. The iconic white buildings overlooking the caldera, the two infinity pools, and especially our suite with a private jacuzzi — everything was picture-perfect.

However, the overall experience was unfortunately marred by the very poor service at the hotel’s main restaurant. At lunch, it consistently took 40 minutes to over an hour just to place an order — and mistakes were frequent. Despite the staff speaking English perfectly well, they seemed indifferent to even the most polite requests. The same issues were present at breakfast: long waits, incorrect orders, and at times missing items that were never brought — with the staff simply saying, “the kitchen is now closed.”

This level of service is really disappointing considering the hotel’s high standards in every other aspect. The breakfast selection itself also lacked quality, and it was often difficult to get a table near the pool due to limited seating.

That said, the fine dining restaurant Botrini’s was a completely different story — excellent cuisine, impeccable service, and a truly memorable gastronomic experience. It deserves full praise.

Another downside is the lack of privacy caused by people from outside the hotel who frequently come to take photos on the stairs and pathways within the property. While understandable given the iconic setting, it can become disruptive — especially when you’re trying to relax in your private jacuzzi and find strangers just a few steps away snapping pictures.

Other positives include the 24/7 WhatsApp concierge service, which was very convenient for making quick requests throughout the stay.

One last thing to be aware of: if you ask the hotel to book a taxi, they charge around €60 per ride — whereas you can easily book the same route yourself for about €30.

In summary, the hotel is an architectural gem with world-class views and amenities, but the service at the main restaurant and breakfast needs serious improvement to match the overall luxury experience.

Hotel is definitely not a 5 star experience and I am sure there are much better properties in this area at the same price point. We booked/coordinated transport through the hotel to be picked up at the port. The driver was 30 minutes late and they offered no type of compensation. Bathroom was extremely dated and the layout was odd. Also, we booked through chase with the hotel as an “edit” hotel, but they did not provide any of the amenities laid out by the edit experience - no welcome gift and did not remember the $100 resort credit. However, they did apply the credit once I told them about it at check out. I do want to note the concierge service was very responsive and they did make us a last minute dinner reservation which we appreciated. Overall do not recommend. View and pool at the main property was stunning.