Lagoona by Isrotel Collection

The hotel met our expectations for an inexpensive hotel close to the boardwalk and the guitar festival. Value for money. The room is cozy and spacious, but the bathroom is small. There is room service in the afternoon if you need extra towels. Odors from the dining room, ventilation needs to be improved. The dining room is not varied and repetitive - probably more oriented towards children. There are no desserts for lunch. There is a lack of parking at the hotel.

The hotel is well situated, the room was comfortable and clean. Meals were better than expected with a large variety and freshly prepared.
However, our entire stay was marred by an unforgivable incident. We had travelled from the US specifically to visit with family living on a nearby kibbutz, a trip which involved two days of international travel plus four and half hours of driving from Tel Aviv. I invited our family from the kibbutz to visit us at the hotel, which would be a normal thing in any country anywhere in the world. Upon arrival, our family was literally barred by an aggressive and rude guard at the entrance, and forbidden to even enter the lobby. My nephew called me and I came down to talk to the front desk staff, and explain that as a guest at the hotel, I had invited family to visit for a couple of hours. The staff were incredibly rude, citing "insurance" on guests and an "inclusive policy, " and refused to consider the situation, while my family including a toddler waited on the driveway to the hotel in the heat without even a chair. I asked to speak to the manager who never appeared, at which point, disgusted, insulted and extremely upset, we departed the hotel to go to a local cafe. The manager finally called about a half hour later to apologize which was far too late. I can only say that I have travelled all over the world, Far East, Russian, Africa, Asia, and have NEVER come across anything like this. Anywhere in the world, any hotel lobby is considered a public space. I would not recommend this hotel or hotel chain to any American tourist. Perhaps this attitude is acceptable in Israel but I doubt it. I will never forget this incident and unfortunately it has colored our entire experience of Israel.
The guard at the front of the hotel acted as if we were trespassers when we arrived, was shockingly rude and unfriendly and directed us to park several blocks away in a public parking area.