Leonardo Hotel

I booked this hotel after seeing many positive reviews and was really looking forward to my stay. Unfortunately, my experience didn’t match what I expected.

When I arrived, the lobby wasn’t very clean, but I hoped the room would be better. Sadly, the room had a strong smell of cigarettes, a clogged toilet, and dirty furniture. I spoke with the front desk, and the manager kindly offered to show me another room, but that one had similar issues. He then told me I could cancel and receive a full refund, which I agreed to.

I was told the refund would take up to 14 days, but after waiting, nothing came through. When I called to follow up, it was difficult to reach the right person, and I was disconnected several times. Eventually, I had to dispute the charge with my bank, and the dispute was approved. However, a few weeks later, my bank reversed the refund because the hotel did not agree to issue it.

Overall, I was disappointed — not only by the room conditions, but also by how the situation was handled afterward. I hope management takes this feedback seriously and improves both cleanliness and communication with guests.

The hotel was disappointing and overpriced for what we received. On the positive side, the front desk staff were polite and friendly, and the lobby looked fine. However, the dining room was overcrowded—we couldn’t even eat there because of the long wait. There were no chairs or sofas near the elevators, so waiting was uncomfortable.

We did manage to have breakfast, and that was actually very good—the food was delicious, with plenty of variety. Unfortunately, the rest of the stay fell short. We booked a suite, but the bathroom door was broken, and the floor had visible scratches. The pool was very small, and in the toddler pool the door was stuck. Even worse, one of the glass fences around it was broken, which felt unsafe.

Overall, it was a big disappointment and definitely not worth the high price.

Absolutely the worst hotel. NEVER stay here

1- place is a total mess with dirt on the floor, random mattresses thrown in the hallway and best of all poop on the floor of the hallway which was never cleaned up despite me asking 19 times
2- Amnon the manager has a hard job because he knows the place is terrible. But he's a real jerk and yells at his customers for explaining the many issues of the hotel and claims he fixes things but does not
3- I've added photos including the poop on the floor

An old hotel near the beach.
There is no parking, no path to the beach, tiny pool, tiny lobby.

The food was good with a lot of food selections.

I'm super unimpressed. Every Leonardo in the world is pet friendly. However this hotel kicked me out and would not let me return with my puppy. Most staff was happy to see the cute puppy. Even wanted to hold her. However one employee made sure I left and told security not to let me in with the puppy. You should be ashamed of yourselfs
This is a country full of dogs. I will never return here until the policy is changed. If you look online the Leonardo hotels are proud of the fact they host dogs. However this hotel is very not friendly to pets.

We arrived very late at night, the receptionist didn't know English, so at first he thought that we want to reserve a room right then and there and he told us we can't. But we managed to communicate and he realized that we already reserved a room online. He showed us a room that we could have - the whole floor reeked from cigarettes (I thought you're not allowed to smoke in hotels...) the room size was nice but it smelled a bit and the couch looked like from before world war one. The hot water kettle still had water in it. We put down our bags and he said he had to check if the room is available. Turns out that someone had booked the room from the next morning so it wasn't possible to stay in that room. We took out our packages and waited in the lobby again for a room. After around fifteen minutes (the wait for the first room was also around fifteen minutes) the receptionist took us to a smaller room on a lower floor. That floor smelled horrendous. The room smelled, there were hairs on the beds. The room was dusty and let's NOT get started on the cleanliness of the bathroom. Attached is a pic of the floor stains which after taking a shower and it flooding the whole bathroom floor it was gone. That means that the floor just simply wasn't cleaned, gross! The walls were stained, the towels yellowed and the shower head rusty. The bathroom had a very bad odor. The top of the TV was dusty. The couch was ancient, worn and dirty. I was disgusted to touch any surface in the room. We heard every car passing and people shouting in other rooms. We heard when people on other rooms flushed, took a shower, or used the sink. And in the morning I heard loud banging and someone tried opening our door! Turns out it was room service (we forgot to hang up the "do not disturb" sign) It was very startling, especially in middle of sleeping.
All in all quite a bad experience, this hotel needs to up their game. The only good thing was the view of the kineret from the floor to ceiling windows.
They have beautiful pictures of their rooms - but I can say that they're obviously photo-shopped after seeing it in real life.