Grand Hotel Baia Verde

4 STAR? This is a joke, 2 star hotel maybe 3 star hotel at best.

My recent stay at the Grand Hotel Baia Verde was an utter disappointment. For a hotel that's supposedly 4 stars, it felt more like 2 stars at best. The rooms are outdated, with tired furniture and decor that look like they haven't been updated in decades. Definitely not what you expect from a "grand" hotel.

If you're hoping for dining options nearby, forget about it. The hotel is in a remote location with absolutely no restaurants or fast food options within walking distance. You're forced to eat at the hotel, and let me tell you, their bar is outrageously expensive. They seem to take full advantage of their isolated location by overcharging for everything.

The breakfast was one of the worst parts of my stay. Bland, unappetizing, and very limited choices. It's hard to believe this is supposed to be a 4-star hotel

To top it off, the staff were rude and unpleasant. Simple request was met with an attitude, and it felt like they couldn’t care less about their guests' experience.

Overall, I wouldn't recommend this hotel to anyone. It's overpriced, lacks basic amenities, and delivers a poor customer experience. Look elsewhere if you're visiting Catania

Due to an eruption of Mount Etna, my flight was cancelled and I had to find a room for an extra night. I wanted a hotel with a pool, but this wasn't easy due to the holiday season. At the same time I didn't want to spend too much. I ended up here and paid almost 190€ for one night. The hotel is quite old and staid, which is evident from the entire complex at first glance. I found the room particularly old and impractical, as there were hardly any power sockets and the shower was just an old bathtub. However, the hotel seems to be popular with other guests who, I got the impression, were not staying here for the first time. The employees, which were friendly in general, tried to clean the pool from the ash, but it took at least all day long, so that I couldn’t use it during my stay. One thing I liked about the hotel facilities was the area next to the sea, where you had access to swim in the sea and sun beds were provided within the rocky cliffs.

REALLY a 4 stars hotel? Quite bad service from the start. Not even a complimentary water in a 4 stars hotel? They charge extra for sun bed close to the beach. All the sun bed in first row blocked by towels early in the morning by “guests” which looks in reality by the staff assigning the best to the guest they prefer to. Very average food at breakfast to the point we didn’t even go the second day. Not to repeat.

Good location but terrible service and the food is so bad. I ate a normal pasta on the first night and it was probably the worst thing I have ever eaten.

Service is shocking, if your happy waiting an hour for a sandwich at the bar maybe you'll be happy

I would not call this 4 star, 3 at best

Beautiful hotel with absolutely terrible staff.
While paying 190 e per night I expect privacy and respect. Staff entered room without permission, receptionist are so unprofessional that I am surprised how they even work.
Hospitality is not about reception staff at all.To spoil my experience completely receptionist told that I am not allowed to stay by pool 2 hours after check out and “if I don’t have place to go I only can wait in hall”.
Sorry, what?!
Ridiculous.
I stayed there more than 7 times and I think it was last, very sad.

Experience overall was sub par at best. TV in room was "buzzing" when turned on. Shower would fluctuate from ice cold to scolding hot during use. Private beach access was closed. Spa services were sub par, in addition to limited offerings. And when needing to check out a few days early, front desk staff was initially going to charge the full duration of stay. After speaking with management he offered to only charge two additional day. Ridiculous!