Hotel Lugano Torretta

I am extremely disappointed with my stay at Hotel Lugano. While the staff deserves praise for their professionalism and kindness – truly great people – the hotel's dining experience was beyond disappointing. I was served a burnt steak that was advertised as a filet mignon. The portion sizes were tiny, barely enough for a bird. To make matters worse, the menu provided in the emails prior to my visit mysteriously disappeared upon arrival, replaced by entirely different dishes and inflated prices. This was not just a minor inconvenience; it felt like a bait-and-switch tactic. The entire experience was overpriced and left me feeling deeply dissatisfied.

I cannot recommend this hotel to anyone expecting a quality dining experience.

I stayed two nights at this hotel with a tour, and it was very disappointing. The WiFi didn't work well. I had to call reception frequently so that they can restart the WiFi service. The breakfast was very poor, the electrical sockets were far away from bed. The worst and surprising thing was they didn't clean the room at all!!!, and had to ask to reception for new clean towels. Terrible service. Definitely is not a 4-star hotel. Don't recommend it.

This is definitely not a 4 star hotel. On check in the staff should really attend a course in customer service. Rooms are really small. The tv is so high on top of the wardrobe that it is virtually impossible to see the screen properly. The only good thing about this hotel is its proximity to the train station. Definitely not staying here again or even recommending it.