Four Points by Sheraton Venice Hotel

The rooms were decent, though smaller than expected, but what truly left a negative impression was the treatment we received from the staff during breakfast. To our disbelief, we were told we had only five minutes left to finish eating—this was before 7:30 a.m. (take note we were not informed that there was such a time limit). The rush to eat quickly was both stressful and unpleasant.

What’s worse, we had arrived early (exactly 6:30am) specifically to enjoy a leisurely breakfast, yet one particular staff member, a blonde woman with curly hair, repeatedly pressured us to vacate our table, claiming another group was waiting for our spot. This was baffling, as there were plenty of empty seats available in the lounge. It felt like we were being singled out, which was both rude and unprofessional.

This kind of behavior is unacceptable, especially from a hotel chain under Marriott’s name. I’ve stayed at many reputable hotels, but this experience was by far the most disappointing, also a first I must say. Unless the management addresses these issues, I cannot recommend staying here.

Got the room right below the 24 hour fitness center. Called the front desk about noise at 9:30pm because we have to be up at 3am for our flight and they told us there’s nothing they can do because it’s a 24 hour fitness center. Make sure you don’t get that room because people work out at all hours of the day. Rooms were nice and the breakfast was good. While Mestre isn’t the nicest, it’s conveniently close to the train station to get to Venice.