Hotel Riviera dei Dogi

The shower fauset has no water pressure. When i went to the toilet at night, i saw some cocroaches, and there was no hand soap, which is elementary

A week ago we accommodated at room 107. The moment we entered the door, the smell of the humidity and the bad ventilation was awfull. We were not able to sleep at all. There were no shampoo and enough toilet paper. The breakfast was horrible. There was not variety, only a few jams and bread, not enough for all of the visitors. There were only 4-5 tables and we were standing up so as to eat. It was the worst hotel I have ever been (and I have traveled a lot in my life!).

I don't write negative reviews but in this case I feel obligated to do it, so other people avoid getting in the same unpleasant situation.

I booked the room in this facility on May 3, 2017 at 8:55pm. I was on my way to the hotel, driving from Florence.

At 9:57pm, I received an email from hotel that no-one will be available to assist me with check in after 10pm. This is despite the fact that it's listed that they have after 10pm check-in for a fee of 40 euro. So they gave me 3 MINUTES to show up.

I emailed right back asking for instructions on how to check in after 10pm but no one replied. I had to look for another hotel while being on the dark highway in the middle of nowhere. No one replied until June 2, 2017 when I politely asked for a refund for a third time.

I was heavily harassed through emails by the hotel staff: Arianna, Laurent and Stefano. They claimed I had to confirm late check in at least 72 hours prior arrival (please note I booked it only two hours before arrival). I did let them know that I am not making it before 10pm and that I needed a late check in right after I made the reservation. They deny getting this message. Internet must be really bad there, too.

Bottom line, AVOID AT ALL COST

Visited this place last month. After having pleasent stays at Rome and Florence, we decided to stay at this hotel for our Venice leg of the trip. However we had a really pathetic experience:

Location : Pathetic
Reaching the hotel was a task as it was very far from the train station. It cost us over €100 for taxi to reach this place which is quite isolated from the grand canal. And again there is 30 minutes drive to reach the Grand Canal( for sight seeing and Gondola rides ).

Staff : 1 person per shift
When we arrived there was only person to attend us at the reception.
There were no bell boys and we had to lift heavy luggage upstairs to our rooms through stairs. The same person would also serve us if we needed anything from the bar.

Service: Needs serious improvement
We weren't provided cutlery or extra towels on request. There was no kettle in the room to make tea. The staff needs to be a little more corteous to the guests. We found the guy in the morning shift rude.

Breakfast : Insufficient
The breakfast was very limited and not wholesome. Very basic as compared to amount charged. Also you aren't allowed to eat anything in the room.

Interior : Good
This was the only good part about the hotel.

Over all it is only suitable for large groups if you have your own bus otherwise you'll have to put in both effort and money in traveling to the Grand Canal. So a big no for couples or if you're travelling in a small group.