Relais Cappuccina Hotel in San Gimignano

Rating this hotel is a great struggle. I would error on the side of caution that this is not a 4 star hotel. Now, there are great aspects that one is sold on when looking at this facility, such as:
-beautifully landscaped
-terrace overlooking san gimignano
-renovated pool space
-ample parking
-renovated reception/ rooms

However, what room 219 specifically lacked was:
-effective air conditioning
-wheelchair accessible bathroom
-cleanliness in rooms (mold in showers, balcony space dirty, stained lampshades and chair seats)

As a Canadian traveller, this stay was very disappointing. We checked-in at the 15:00 check in time but had to wait in the reception area until 15:45 for a room to be assigned. Upon being assigned we were told we were “upgraded.” The upgrade included an accessible room with a countryside view. Beautiful view however, what you don’t see initially is the ineffective air conditioning with the room at a staggering 25 Celsius inside, mouldy shower that flooded the bathroom making it unusable.

At midnight we called reception to ask for a fan to help cool the room down and after maintenance checked our room the air conditioner was indeed NOT working. The receptionist was very apologetic and worked quickly to change us rooms. Luckily the new room 320 had effective air conditioning. Thankfully this was only a one night stay at this facility for us. Upon check-out, staff were again very apologetic about the room situation and expressed warm regards to revisit the facility. The staff certainly overextend themselves to guests which makes the difference upon departure.

Overall, our experience was not completely positive, staff did their best to rectify what was wrong and other people may have a more pleasant stay than us.