Hotel Ferretti

Old building and not cleanly maintained. Paid extra to get the shower inside the room that was horrible small and shower water flow only dripping amount to use. Mosquitos are inside and got bitten all over during two days' stay. No breakfast. Counter lady is a bit nice wording service but only 10am to 3pm. So you are not able to get any room service other than you have uncomfortable a night sleep and pay a higher rate and go. If you like it.

Too bad .

There is no lift, and our room is on the third floor.
- There is no air conditioning, and the weather is very hot.
- The toilet is outside the room.

We spoke with the hotel manager about these problems, but she refused to issue a refund and insisted that these issues do not need to be mentioned on their website.

Hi recently have the experience to stay in hotel Ferretti, Florence. It was my worst experience ever of staying in a hotel. There is no Lift in the building, you have to carry your luggage yourself through stairs. Broken Electrical sockets. The room is small and cost is very high. Literally not worth the money. There is broken chair in the room. The bathroom is shared. No curtain in the windows. There are big mosquitos in the room which don’t let you sleep. The armchairs at the reception are also broken. I feel like hell in this hotel. I paid more the 110 euros per night. It was my biggest mistake to book this hotel. Literally no view from my room.

Customer service was abysmal. Checked in very late at 10.30pm and were left no instructions on how to get to the apartment. Tried calling the emergency number provided by the hotel and no one picked up. When someone did finally pick up they were extremely arrogant and unfriendly and started shouting at us. This ordeal went on until 11.30pm until we decided to figure out by ourselves where to stay. The next day, we were shown the apartment we had booked (which we had booked with two large beds). Instead we were only given a sofa bed and one large double bed and the other room with the large bed was locked. When we complained, the receptionist told us that nothing could be done until the next day in view that only the cleaner had a key. Once met with an angry reaction, after two minutes she came back to open the room (a key mysteriously was found). Would honestly rate it less if possible. On the plus side, location of the hotel is great and the property was clean.

Worst experience ever. Do yourself a favor and don’t stay here. Really, I can’t stress this enough. The pictures they show don’t look like the reality at all. The odor was just plain horrendous, it smelled like mold and it got worse as you entered the room. There was mold on the ceiling and cracks everywhere. I never saw hotel staff in the hotel, so if you have an emergency, don’t count on them. Also, it doesn’t have AC and it gets really warm. They do have ceiling fans but it makes so much noise I thought it was going to fall off. I wouldn’t even stay there for one night. If I could give them a 0, I would.

Okey for what you paid, but our beds where two beds ut together and they slided apart during the night. The shower was broken, there was no shower door so it was replaced with a piece of curtains, which felt a bit bad. Half a roll of toilette paper and no refills, and since no one was in reception we couldn't ask for more.

We went for 2 nights, probably the worst hotel I've ever stayed at. There was no one at the reception desk the entire time we were there so we had to walk to a random bar to collect the keys. When we entered the hotel room it smelt like sewage water. Our room looked nothing like the pictures at all, everything was old, tiles in the floor were loose, lots of cracks in the walls. Our bed sheets and towels were never cleaned once, despite us not being in the room during the day (thankfully).

So I was very annoyed by this. And then when we went to pay he mentioned a city tax and charged us €16 for just 2 people for 2 nights. Later on I researched this and realised that it should have been under half of this amount.

So to summarise the pictures of the rooms for the hotel are extremely misleading, the room smelled awful, there was no one there at the reception desk for the entire visit, no cleaning at all and on top of that we also got scammed with the city tax too.

Also Google has this hotel listed as a one star hotel however on bookings its listed as a 2 star hotel.