Hotel Ferretti in Florence

Truly the epitome of "you get what you pay for". Completely underwhelming. The only saving grace is the location.

We started out in room #9, but as it was nothing like the pictures (and the sink had a "do not use" sign on it), we immediately asked for another room. We politely dealt with somebody somewhere on WhatsApp, and got moved to the marginally better apartment on the 4th floor. Some refuse in the room, a toilet that wouldn't fill (I fixed it), a shower drain that was plugged (plus shower door mould & a broken toilet seat), radiators that were too hot to touch (but I managed to get the valve handle back on to shut it off, even though it was leaking), etc.

The online pictures are from this place during a previous life. No breakfast, 3 days with no room service (the piece of soap was getting pretty thin!), and there never appeared to be anyone around, other than when we checked in.

You judge for yourself......

Stayed for 2 nights. The check-in experience was quite unpleasant — although a WhatsApp number was provided on the wall, it took almost an hour to get a reply. It was a late check-in, and we were only able to enter the property because two guests happened to be leaving. The reception area was cluttered, and we had to complete the self check-in process through another WhatsApp number shared by those guests. We retrieved the key from the wall and entered the room ourselves. Unfortunately, the room was smelly, dirty, and very run down. Toilet paper was only provided upon request, and there was no room service on the second night. The only positive aspect was its convenient location.

Is not an hotel, not an hostal, just a very old and dirty place! The pics at the site are so cute but it's a big lie... I'll never be back again. They ask you for 6 euro by person (extra, leaving the money inside the room) but they don't give you a receipt. Choose another hotel or you will regret.... It was my worst experience ever!

Upon check-in, guests are asked to send photos of their passport via email or WhatsApp. Unfortunately, their email does not function—likely due to an expired domain—leaving WhatsApp as the only option to send sensitive identification documents, which raises serious privacy concerns.

We specifically paid extra for a private bathroom. However, when using it, I noticed water dripping from the ceiling. Upon closer inspection, it became clear that this was wastewater from the toilet in the room above us. This means human waste was literally dripping onto us while using the facilities—completely unacceptable and unsanitary. The ceiling was also heavily infested with mold. The bathroom was unusable, and we ended up having to go elsewhere just to use the restroom.

We immediately contacted the property, and they replied the next day (24 hours later) saying someone would arrive within 10 minutes. When we returned, nothing had been addressed—the bathroom remained in the same horrifying condition.

We requested a full refund, but have since received no response. There is no one available at the front desk, and communication is non-existent.

The room itself had a broken sink. We were not given any blankets, just a single bed sheet.

While I can tolerate minimal service, I cannot accept paying extra for what is clearly a biohazard. The lack of hygiene, safety, and customer support is completely unacceptable.

Do not book here.

Well what can I say? First, the room booking says it comes with AC. The room has three broken Mitsubishi split units, and none of them blow cold air. Visited during summer and it’s so hot that I’m in my room trying (unsuccessfully) to sleep, but I can’t so I’m writing this review. My kids are sweating and trying to cool off but can’t sleep - everyone’s sleeping sans clothes to try and make it. I messaged the contact via WhatsApp, and got no response. There is no front desk or in-person person to talk to about these issues. There is an additional fan in the room, which is broken. Oh it looks like it should work… but the head is totally disconnected from the base. The shower backs up so much you’re washing in a puddle. The WiFi signal is so bad I’m just using cellular. The location is good - but there are better places closer.

Loving Florence - will be checking out tomorrow and finding an actually suitable location to sleep.

This hotel is our worst experience. It is hardly ever I write a bad review but this needs to be dealt with and said. This hotel is nothing like the photos. We spoke to multiple other people who were staying at the hotel and having the same issues as us. There was ZERO hot water for the 2 days we were there and no one to contact. We attempted to contact them through Expedia and WhatsApp as they requested, but there was no response or even a follow up. The shower would not drain. The toilet flush handle was broken. There were bugs (mosquitoes) smeared with other people’s blood on the walls. Shoe prints and cracks all over the walls and ceilings. It was advertised as a room that was cleaned daily but there was no service provided. When we had to reached out to Expedia to even get into contact with the hotel. The hotel still did not respond. There is no one at the front desk at any hours except for when we checked in. This place ruined a good portion of our trip. I would highly suggest you find someplace else.