NH Milano 2

We got downgraded to the NH residence hotel when they were not able to honor our initial reservation at the NH hotel nearby. The residence is dirty, grimy, with stained carpets throughout the property. There is a stale stench throughout the hallways and into the bedrooms. The bathrooms have a patchwork of repairs. Avoid this property if at all possible.

I booked two standard rooms with balconies and views of the small lake in front of the property weeks in advance. I requested multiple times, via both emails and phone calls, for either connecting or adjacent rooms since one of the rooms was for my children, including my 9-year-old daughter, as the hotel didn't have rooms large enough to accommodate all four of us. Each time, I was assured that as an NH Titanium member, I would receive one of these options. We checked in two hours ago after a 7-hour flight, and to my surprise, the lady at the desk, who appeared to be a trainee, informed me that neither option was available. Consequently, I had to settle for two rooms separated by an apartment. Moreover, one of the rooms was noticeably smaller than the other, even though I paid for two large rooms. I was also disappointed to learn that there was no manager or supervisor available on the weekend to address my complaint. This is utterly unacceptable for a hotel that claims to be a 4-star property.

Very friendly staff but unfortunately the 2 rooms we stayed in were infested with bed bugs. We have changed the first room to the 23, but also in the new room the bed bugs were present. The cleaning of the rooms is not suited to a 4 star category.