Hotel Milano Palmanova in Milan

Hotel Milano Palmanova features a staff that is generally polite and professional in their welcome. However, the quality of the rooms falls well below expectations: the furnishings are outdated, and the bathroom appears neglected, with several poorly maintained details. Breakfast is also quite disappointing, both in terms of variety and quality, and does not meet the standards one would expect from a four-star establishment. A stay that, while supported by decent service, requires significant improvements to live up to its rating.

The pictures on booking.com are plain misleading. It's old, broken down and certainly not worth 4 stars. The staff is friendly, but it doesn't make up for the fact that the hotel is run down. And it isn't cheap either.

+35 degrees outside the window, the air conditioner is not working. You can't open the windows because the room is immediately full of mosquitoes. There is no hot water. The rooms are a tragedy. Breakfast: boiled eggs, some kind of pizza warmed up in the microwave, buns and cake from around the corner. A real nightmare. Stay as far away as possible.

Aircon was set at 26 degrees which is too hot and in the room it was even hotter. The pillow was not good and there was no proper blanket. The hotel is in need of renovation. No sound insolation of whatsoever. Metro was in 100m which is a big plus

Attention

We were 4 people in 2 rooms.
Toilet lids were broken
1 Window was broken
Closet was broken
Towels smell
Bed is dirty room is dirty
Youll also find some fungus.
Be careful before using the shower.

Im glad that we didnt find any rats there.

bad hotel, toilet was broken and there was dirt on the floors and walls. breakfast was hopelessly bad, the hotel got angry because I brought a banana up to the room....... stay away

Very very bad place to stay its 2 star not 4
Old and broken furniture, moldy room, smelly floor, nothing is available in the room, not even free water, they only give it to you the first time if you ask them 10 times لا انصح به

Dirty sheets and curtains, bathroom in unpleasant condition, telephone and TV do not work

The hotel is located extremely close to Crescenzago station which allows for realtively quick travel into central Milan. I found the area around the hotel quite quiet and had no real issues with noise while trying to sleep (except for the occasional police siren)

Breakfast, while basic, wasn't too bad. The room itself was of an ok size, and the beds felt ok to us.
For the first day of our stay, the air conditioning worked as expected. It was around 35°C for all 5 days we were in Milan. However from the second day, it was stuck on 24°C and wouldn't let us adjust, it just said 'central' on the control unit, suggesting the hotel has an override to lock it down. This made the room warmer that we'd have liked during the night.

We noticed that the shower head adjustment was quite loose, so the weight of the shower head itself meant that you couldn't quite angle it properly, annoying but we were able to work around this issue.

The hotel definitely isn't 4 stars. It's maybe 3 at an absolute push. I get the impression that it hasn't been particularly well maintained over the last 5 or so years. The hotel also feels a little understaffed.

However if these were the only negatives, this would probably be a 3 star review. The biggest, and most important issue was theft. During one of the days, a wallet containing some cash in my bag, and a card that was left on the side, were taken by hotel staff. This was mentioned to them once I was certain it was no longer in the room, and of course they denied all accusations. Unfortunately, I had to check out the next day and nobody was at the front desk to assist, so all further communication with the hotel has been via their business WhatsApp. From those conversations, it has felt that they're not really taking it seriously, and aren't investigating what has happened. I've since seen another recent review reporting a similar problem. This blasé attitude to very serious allegations is disgusting, and I cannot recommend anybody stay here.