Hotel Rossi in Venice

We just returned from our trip to Italy, and of all the places we booked, this was our least favorite. Some of the dislike is probably my own fault for not reading reviews more carefully. The hotel is about 2-3 city block ls walk from the train station ✅ there are many shops, stores, & restaurants on the Main Street to get to the hotel ✅. The young girl (staff) carried my bag for me up the stairs (2 full flights) ✅. They had no maps to offer. However, the hotel is located in a dark alleyway (there are other hotels there and it is safe, but upon first glance it looked scary). The rooms are terrible. We had 2 twin beds and the sheets were either scratchy or dirty-I never knew. The mattresses were lumpy with NO support. My husband found a bunch of blankets in the closet and he folded those up and put under the sheet to support him. One of the blankets he pulled out of the closet had a big wad of hair on it so we just put that right back in the closet! The bathroom is atrocious. There’s a sink and a mirror-no countertop space. Next to that is a shower with a curtain that wraps around so it’s sort of like a corner shower, and next to that is your toilet. You could literally take a shower and use the toilet seat to shave your legs or something! That’s how close they were. The water pressure was terrible, and we had to wait a long time to get hot water. There was no microwave or coffee maker or anything in that room. They did have a chest of drawers that we could put things on and a small table, and they did have one of those plug-in air conditioners, which was good and it did work! Venice was our least favorite stop of 5 cities we visited in Italy, and I think the hotel is the main reason for this. 👎🏻

DO NOT RECOMMEND
My mother and I were suppose to have 3 night in Venice at Hotel Rossi.
Unfortunately our flight was cancelled and we had to arrive the next morning.
It was 10.15 am and no receptionist to be found.
On Booking.com app a message was left, to let us know that our room was on the 4th floor room 419 and the keys were left on the door for us.
My mother and I got up the stair to realize that the 4th floor is private ( as per written above the entrance of the 4th floor).
We got confused and tried to find someone to help us. An handyman helped and showed us our room, it was in that private floor and gave us a room which wasn't numbered at all (we wouldn't have known which room to go if he wasn't there).
We've been told that if we didn't like the room that we could change, but had to wait until 2pm, my mother and I already loose one day of holiday because of our flight and we didn't want to miss out anymore of Venice, so we dropped off our bags and went on adventure.
We came back just before 6pm, we realized the room was very small for 2 person and the bathroom was tiny. But we were just too tired to be preoccupied by that. Anyway the room was clean and the bed comfortable, so we were grateful for that.
We then realized the shower was blocked. When we went to get some help about this issues, no one at the reception!!!!
We had to use the sink to wash ourselves. We also got bitten by mosquitos all night ( no device to kill them what so ever ).
The day after (in the morning), still no one at the reception. We left a message on the desk of the reception to let them know that the shower was blocked.
We came later after lunch, FINALLY someone at the reception!!!! We asked about the shower, but nothing was done to it. So he gave us the room 314 instead. Before, he warned us that the electricity was having some issues. My mother and I really wanted a proper shower so we took it still. We had electricity only in the bathroom.
We also got bitten by mosquitos during our last night, and I couldn't charge my phone before flying back home.
The morning we left I talk to the receptionist and said he will talk to Booking.com to help with the refund of the first night we weren't here.
Few days later I had to chase the manager of the hotel for the refund. I explained how unhappy I was about my stay as my mother and I couldn't have good nights of rest ( we came back exhausted ).
She explained that I needed a specific key to have electricity in the room 314 and that with the electricity a device would have killed the mosquitos. But why the receptionist said something else? and why I didn't get that key for the electricity?
The manager didn't even apologized at all for the poor quality of service, and RUDELY hang up the phone.
Venice was beautiful, but for 414 euro 2 nights for 2 peoples and be treated this way isn't acceptable!
Maybe if a receptionist was there 24/7 things would have gone differently.

The bathroom is dirty and it smells, the room is small. No tv or fridge in the room an no AC.(in early June was cool enough in the night). The bed was ok ish, but the pillows were not. The location was excellent, 5 minutes from the train station and 2 waterbuss stations. Was pretty quiet with the windows open, due to the fact that is located 20 meters from the main alley. (Be aware of mosquitos). And the photos from Booking are much nicer than the reality.