Hotel Rossi

DO NOT RECOMMEND
My mother and I were suppose to have 3 night in Venice at Hotel Rossi.
Unfortunately our flight was cancelled and we had to arrive the next morning.
It was 10.15 am and no receptionist to be found.
On Booking.com app a message was left, to let us know that our room was on the 4th floor room 419 and the keys were left on the door for us.
My mother and I got up the stair to realize that the 4th floor is private ( as per written above the entrance of the 4th floor).
We got confused and tried to find someone to help us. An handyman helped and showed us our room, it was in that private floor and gave us a room which wasn't numbered at all (we wouldn't have known which room to go if he wasn't there).
We've been told that if we didn't like the room that we could change, but had to wait until 2pm, my mother and I already loose one day of holiday because of our flight and we didn't want to miss out anymore of Venice, so we dropped off our bags and went on adventure.
We came back just before 6pm, we realized the room was very small for 2 person and the bathroom was tiny. But we were just too tired to be preoccupied by that. Anyway the room was clean and the bed comfortable, so we were grateful for that.
We then realized the shower was blocked. When we went to get some help about this issues, no one at the reception!!!!
We had to use the sink to wash ourselves. We also got bitten by mosquitos all night ( no device to kill them what so ever ).
The day after (in the morning), still no one at the reception. We left a message on the desk of the reception to let them know that the shower was blocked.
We came later after lunch, FINALLY someone at the reception!!!! We asked about the shower, but nothing was done to it. So he gave us the room 314 instead. Before, he warned us that the electricity was having some issues. My mother and I really wanted a proper shower so we took it still. We had electricity only in the bathroom.
We also got bitten by mosquitos during our last night, and I couldn't charge my phone before flying back home.
The morning we left I talk to the receptionist and said he will talk to Booking.com to help with the refund of the first night we weren't here.
Few days later I had to chase the manager of the hotel for the refund. I explained how unhappy I was about my stay as my mother and I couldn't have good nights of rest ( we came back exhausted ).
She explained that I needed a specific key to have electricity in the room 314 and that with the electricity a device would have killed the mosquitos. But why the receptionist said something else? and why I didn't get that key for the electricity?
The manager didn't even apologized at all for the poor quality of service, and RUDELY hang up the phone.
Venice was beautiful, but for 414 euro 2 nights for 2 peoples and be treated this way isn't acceptable!
Maybe if a receptionist was there 24/7 things would have gone differently.

The bathroom is dirty and it smells, the room is small. No tv or fridge in the room an no AC.(in early June was cool enough in the night). The bed was ok ish, but the pillows were not. The location was excellent, 5 minutes from the train station and 2 waterbuss stations. Was pretty quiet with the windows open, due to the fact that is located 20 meters from the main alley. (Be aware of mosquitos). And the photos from Booking are much nicer than the reality.

If I could leave 0 stars I would. Arrived here and no one was there, called the number they told us just to leave our bags in the lobby and come back 5 hours later for check in. Not accommodating, nice, or cute. Weird hotel, doesn't even have a front desk. Had to find a hotel elsewhere on the day of. Do not stay here.