Hotel San Zulian

We had an extremely disappointing experience at San Zulian Hotel in Venice. Despite paying nearly 400 euros for two nights (as a couple), the room we were given was in an appalling condition. It was dirty, rundown, and had a musty odor, with dead insects visible on the walls. There was no proper duvet, just a dusty blanket pulled from an equally dusty wardrobe.

To make matters worse, the TV malfunctioned within minutes, emitting sparks from the bottom, which required us to disconnect it for safety. When we reported this to the receptionist, his reaction was dismissive, implying we were exaggerating. He reluctantly inspected the room but informed us that we couldn’t change rooms until the next day due to the hotel being fully booked.

When we were finally moved, the second room (in red, see pics) had not been cleaned—dirty sheets and towels were left from the previous guests. Once again, we had to visit reception to request a proper room. The receptionist’s response, a casual “not again,” suggested this was a recurring problem.

This experience left us wondering how this hotel remains operational. They seem to rely solely on their central location, neglecting basic standards of cleanliness and customer service. We highly advise against staying here and will certainly choose a hotel further from the center next time if it guarantees a better experience.

🚨 BE CAREFUL!!!!!!! ALERT 🚨
Don’t book this hotel. The room doesn’t match the photos on Google, Booking.com, or Agonda. After we arrived at the hotel and checked in, they sent us to a room outside the main building, approximately 200 meters away.

The room was full of mold, the walls were dirty, the bed was uncomfortable, and everything looked terrible, as shown in the photos. I wouldn’t have booked this room if I had known this beforehand!

After reading other guest reviews, I see that many have complained about the same issues. They keep deceiving people.

The room was sub-par feeling grimy and all around unclean. I killed 3 mosquitoes, bought repellent and yet was still bitten the next day. An unbearable amount of noise came from absolutely everywhere in the hotel, construction, other guests, hotel staff. It seems several times our room was left unlocked after being cleaned.
The staff were rude and unhelpful when asked about bus strikes on the day of our return flight.
Furthermore, upon arrival the receptionist was checking the wrong list for our reservation, being extremely rude and only submitting once he realised it was his mistake.
The breakfast was awful, the coffee tasting like water mixed with mud.
The shower curtain was black with damp.
Honestly, pay the extra £100 and have a nice hotel.