Retaj Hotel in Amman

This hotel needs some major renovation and rethinking, including some female employees. My room was extremely dark with two lamps barely working and only one plug working in the entire room. I had to unplug a lamp to charge my phone and sit in the dark. The bedding and towels were very old and had stains on them. There were holes in the wall, the bathroom door and furniture. I hear everything that was happening in the corridor, including the elevators that beeped at every floor every minute. The breakfast was terrible with no fresh produce at all...no fruit or vegetables besides canned ones...stale bread and deep-fried food...and not even fresh coffee or milk...only powdered stuff from a bag. The wifi connection was very poor and often stopped working for long periods of time. The staff tried to be nice, but hardly spoke any English. I had to go downstairs to the reception to draw pictures of what I needed, which included hangers for my clothes, which the room didn't have. The cleaning service also wanted to clean the room before 8am to get it over with even though I was not yet ready to leave my room. This was just unacceptable. Overall my experience was extremely uncomfortable and the entire time I had the impression that the management's sole aim is to save on everything. I would say that this is a 1* hotel at best. Just because there is an elevator that does not justify the 4* rating. Please do something to improve your amenities, breakfast and service.

This was a horrible hotel. The room was dirty-my socks were filthy! The bed was short-our feet hung off (and were short to average height) and the pillows were a hard foam. The air conditioner was positioned so it blew in our faces all night. The bathroom was so small!-the shower had no where to put shampoo, or even our soap except on the floor. The water sprayed and ran out onto the floor of the bathroom, soaking it. The water bottles they gave us were itty-bitty, could drink it in a few gulps. The breakfast had a lot of selection but was horrible-even the bread was stale. They had signs for cold milk that we put in our cereal but it was the hot milk and the sign for hot milk for our coffee was cold milk. The location was horrible for tourists - on a busy street with nothing around it. Had to Uber anywhere we wanted to go - and you had to know where you wanted to go. It was $7 to go for dinner and back. Couldn’t walk to a restaurant or a store. Felt stranded. The best part of the hotel was the receptionist (could have been the manager)- he was very nice and kind.

really bad food and service. we want to order from outside the hotel but they told us that they had good food and they Will make it like the HArders Burger place and they insist that we should buy food from the hotel restaurant and they told us that we Will get a 15% discount in addition we ordered the burger menu but we Got French bread with a quarter of frozen meat which is very old and old old pomes fritters. We didnt get our drinks on the menu. we choose to call and ask them to give us our paid menu but they refuse to offer it. really bad place. this is the most constribution Room 412 regard Sama