Hotel Metropolis

We had a reservation with our children on my business trip, we arrived from Denmark via Germany,.. a little earlier and we tried to arrange an earlier check-in with the reception.. but(!) the employee, who strictly refused to introduce herself, very rudely vomited that nothing she won't do about it and sent us after the famous Russian ship, just in nice way..!
I travel for work all the time, I had to stay by grandmother in Ukraine, up to Kempinski.. 100+ days a year and it's been like this for 15 years.. I'VE NEVER HAD A MORE RUDE COMMUNICATION WITH THE SERVICE STAFF! EVER!

Terrible! Absolutely terrible! Rooms were dirty, mould everywhere in the bathroom, stained sheets, odd smell, really loud working fridge, the shower head was leaking, no sound isolation at all. Some people in our group were lucky to have the street view but the opposite side of the corridor had a charming view of an old and dirty roof that looked more like an abandoned factory. Shout out to the staff! Two of them were particularly “fascinating”. When we arrived, the receptionist was very rude. When I asked if there was an elevator, he said no. So I told him I would need help with my suitcase as I can’t carry heavy luggage due to health issues. The receptionist agreed, walked out of the reception… and then just walked out of the building. I was shocked. I waited for him for 10 minutes hoping that maybe he left to get help, but no he just left me there. Another “fantastic” staff member was the bartender during the breakfast. Close to none food handling hygiene was followed, the restaurant itself was so dirty! Often there was barely any food left and whatever was left was always closer to cold. When I tried to use salt on my food, the salt shaker had tiny holes but the salt used was made of salt crystals that didn’t fit through the holes which was ridiculous and illogical. I asked staff for normal table salt but they never gave it. Once he took everything off the tables and refused to serve another guest even though it was still some time left till the end of breakfast.

Terrible! Dirty, mold in the bathroom, strange smell. Poor service. The breakfast buffet was half cold, the food selection was very minimal, coffee too. The coffee plate is covered with coffee grounds, no effort is made to clean it. €8 for breakfast? Overpriced! After pouring juice for hotel guests, the waiter allows himself to drink from the same container without even pouring it into a glass!! Really bad sound isolation. You can hear all the footsteps and the vacuuming in the hallway at 8:30 in the morning!! In the room, there’s no air conditioner. I understand that this is an interwar themed hotel that is over 100 years old. BUT, cleanliness and everything else should match the price. The only plus is the location.