Hotel Congress

There are two hotel congress’s. In my review, I’m referring to the newer one.

My wife and I were suddenly woken up from a deep sleep just before 11:00 pm due to a really loud fire alarm on the 4th floor, we are in room 402. We called the reception desk over 6 times with no response as no one answered. The phone line was not busy. Why is this?
Because no one answered, we headed downstairs thinking there was a fire or an emergency. We then saw a reception staff member and had several questions for her. First question was “what happened?”. She then replied “Everything is fine, the alarm was fake”. Just after answering she immediately left us at the reception desk heading upstairs. We still needed services but she abandoned us. We waited 15 minutes for her to get back but she never came. We both have busy lives and have to be up really early. We lost precious time, sleep and was neglected of hotel services. We documented the event with video and photos of the incident.
What are you going to do about this situation???
The front desk responded stating “we’re sorry” without offering any sort of accommodation, asking how we’re coping with the situation, or asking if there were anything that they could do to help accommodate.
Also the breakfast menu never changes, same thing everyday. Occasionally they’ll switch out desserts during our 10 day stay. Had a great roof top view with private balcony access. But refrigerator didn’t work, no microwave, and staff were rarely at the front desk, also rarely answer their phones.
The cleaning ladies there were among the most professional, very well attentive to detail, kind and down to earth that we’ve ever experienced. If you needed anything from them, they instantly helped without question.
Definitely took care of them well with tips.
To the cleaning ladies…. Thank you from the bottom of our hearts and we wish you and your families a happy holiday.
Very good location, walking distance to nearly everywhere.

Parking so small and inconvinient that I almost scratched my car and… damage the bottom of it (construction works). Breakfast… did not eat today because there was not enough tables to do it. The first hotel with issue like that. So instead of rcommendation I recommend to avoid it…

Our stay at this 4-star hotel was extremely disappointing. Check-in took over half an hour due to only one receptionist working during a busy weekend. Worse, one half of our bed was completely broken, making it feel like a hammock. The receptionist was unhelpful and claimed the hotel was fully booked, offering no solution. It's unacceptable that a hotel of this caliber doesn't have contingency rooms for such issues. After requesting a refund instead of an unspecified future discount, we were told to contact the manager during the week. The best they could offer was a refund for breakfast expenses. Despite filling out the form, it took over a week to receive the refund. Overall, this was a shameful experience for a supposed 4-star hotel.