Artis Centrum Hotels in Vilnius

I stayed at this hotel for three nights. The service and the rooms were satisfactory overall, although there was a noticeable lack of electrical outlets. However, the attitude of the front desk staff was extremely disappointing. The receptionist was aggressive and dismissive during the checkout. Perhaps my English accent made it difficult for her to understand me, but that is no justification for treating guests in such a rude and unprofessional manner. Today 17-10-2025

EDIT: By the shallow reply from the hotel as you can see below, making it clear that from the customer they just want the money and are not interested in provide a good service, for sure I won't stay here again nor recommend it to anyone. ***

The room was okay, but blackout curtains should be provided for the windows, as it’s already bright by 5 AM. The mini fridge wasn’t working — I informed the reception, and they sent a staff member to check it. It was indeed not working, but the staff member said, “Well, this fridge is just for the very expensive items to be bought if you want,” which gave us the impression that it was basically useless. However, I had medication that needed refrigeration, and nothing was done about it.

The bathtub is VERY slippery, and there’s no handle to help you get in or out — an accident could easily happen. I don’t have any mobility issues, and I nearly fell every time I used it. So, I would seriously reconsider staying here if you’re older or have any minor physical limitations.

When checking out, we asked if it would be possible — even for an extra fee — to use the pool or sauna after checkout (12:00), since our flight was at 11 PM. We just needed a shower after spending the afternoon in the city and before flying home. However, we were told it was impossible because we no longer had access cards (???). The staff were not helpful, and based on our experience travelling to similar hotels in around 30 countries, such a request is usually accommodated with no issue.

Apart from the location, I’m not sure I can recommend staying here. It’s a shame...

The location of the hotel is good, with many restaurants on walking distance. However, the room was terrible.

It was a hot day and the AC was broken. They promised me to fix it the next day, which they didn't. Listening to the sound it produced, while not cooling, I think it hasn't worked for a long time.

The rooms were noisy, you can hear the neighbors talking. There was a truck unloading at 04.30 for my window. And since there is nothing to block the light, I've attached a photo from 5.15 in the morning, where the room it so lit up, you can't sleep anymore.

So, not recommended.