Atostogų Parkas Hotel

I would like to share an unpleasant experience and warn other guests – be very careful with your belongings. Do not leave anything behind, as you might not get it back. I accidentally left my sports shoes behind. I later found out that they had been found and handed over to the reception. However, when I went to collect them the next day, they were already gone. According to the staff, the shoes were still there on Wednesday evening, but by Thursday they had simply “disappeared”. This raises a natural question – how long does “Atostogų parkas” keep lost and found items? And are they really being kept safe if even something as simple as a pair of shoes can disappear within a day? While I’m not directly accusing anyone, the circumstances suggest possible internal negligence. I feel deeply disappointed – not so much because of the shoes themselves, but because of the whole situation. I expected more safety and responsibility from a resort of this level. I hope this message encourages the management to take better care of guests’ belongings in the future.

For 200 eur a night, we expected a lot better. Some issues we encountered: We arrived to our family suite while it was 35c outsite. Inside the suite was not much different, so noone had bothered to cool the room before guests arrive. We turned on the aircos, but they were small units struggling to cool a large suite. There were simply not enough units, and the area with a bed up the stairs stayed horribly warm the whole time. So the people upstairs had the choice of be too warm, or still be too warm but slightly less but with insects from the roof window. We were told the pools closed at 22:00 by reception. At 21:45, we were told by staff that we had to leave because it was closing. We arrived later in the day, and accounted for the pool closing time based on what reception told us, so we had expected to get a good 30 minutes in the pools, instead we got 15. Just tell customers the actual time, or adjust when your employees shoo everyone out. Bedsheets were hard. I have never before encountered this at a hotel. Some fabric softener is due. The amber sauna had an additional charge, with a rotating metal gate. It's ridiculous to ask extra in a paid resort, plus if you want to go again you have to pay again. It was not that impressive to pay extra. Several instances of unfriendly service. One receptionist acted like we were a nuisance when we were asking about something we had reserved in our booking, another one was friendly. Catering staff also treated us as a nuisance when we approached them late evening, but they were all clearly still making food, and they did make our food in the end. We were from a neighboring country, but spoke English, perhaps locals would fare better in treatment.