Gradiali Wellness and SPA in Palanga

Cons: While making a reservation on their page, we wrote a message that we are coming for a honey moon. We kindly asked to prepare our room accordingly (if possible). Also we called administrators, and asked what were the difference between some types of rooms. Because they had different prices, but same descriptions. The answer was - nothing, it’s just a different price. So while expecting a better experience, we booked a better room. On the day we arrived, we received the room facing construction side/ ******* buildings instead of room facing the forest. To continue about the room, shower had very low water pressure (5 from 7 floor). Also air conditioner didn’t work (windows were closed, but still it wrote error). To tell more about not so pleasant things, hotel doesn’t have own free parking lots. Hotel pools and sauna you can use only once per day for 3 hours. If you leave after 1 hour, you can not come back. No smoking in that area, even outdoors. On the day of checkout pool and sauna is not included. Not all reception workers were pleasant. Pros: Rooms were cleaned very well every day, the food in cafeteria was fresh and very tasty every day. Good working tv with all actual working features. Close distance to the sea. Good wifi and good signal in the area. In general, good services, just a little bit overpriced

Reception workers are a nightmare to deal with. Me and my newly wed wife came here to spend a weekend after our wedding event, expecting it to be a romantic getaway after a stressful period of wedding planning. Just as we arrived (6.5hrs car drive) my wife came in for a check in. She was given the keycards and the receptionist asked where we had come from. That was all of the interaction - no guidelines on how to get to our room, what are the buffets and spas opening times, not even a little bit of marketing of the procedures they can offer in wellness center. Kind of annoyed i brought the luggage to our room and went back to gather the intel - for a 4.5 star hotel you expect staff to act accordingly and treat you with a bit more respect. Once i've finished interrogating the receptionist we walked off to have a meal in the buffet. Surprisingly enough the food is to die for, plenty of options to choose from, all scrumptious. I even went for seconds and thirds (also the dessert 🍪). Well done kitchen staff you truly outdone yourself 🥹❤️ Since i already had good food in me, i felt generously rested after the trip and thought ill give another go at trying to find a common ground with the receptionists. Whilst i walked to the reception desk i thought of an idea that id like to surprise my wife with, given its our first weekend as a married couple. I thought to ask and organize a tiny spa treatment - some facial masks, some snacks and drinks that could be brought up to our room, which id buy myself beforehand. To my surprise when asked about something like this don't expect them to have any sense of humane treatment.. i was told that they are only responsible for the bookings and they don't do anything else.Not gonna lie, still shocked to my core, in all my hotel experiences even a two star hotel can manage something simple like that. Feeling defeated i kindly apologized for the disruption and said that s fine ill manage to do it myself (even though it will be way harder to make it a surprise) Sorry for making a yapper post, just wanted to tell other people, yes the food is out of this world, and yes spa amenities are nice and new, just dont expect any going beyond the definition of receptionists, or should i say - room availability validators, since receptionist is too difficult of a role for them to handle.