Boutique Hotel Casa del Mare - Vizura

Luxury prices without the luxury delivery — avoid!

Please do not let the photos or other reviews of Hotel Casa Del Mare Vizura deceive you. If you book here you are paying luxury hotel prices but not getting a luxury hotel experience.

First, the location. The surroundings of the hotel are, essentially, a building site. The track leading up to it is unsurfaced and full of rocks. Even worse, it is surrounded by large and uncovered or barely covered manholes - see attached photo. Given the lack of lighting at night this is extremely hazardous. And if your room is advertised as having a “mountain” view, then in fact it is this rubble that you will be looking out over.

Second, the rooms are full of faults, some of which cannot be quickly fixed. In our room one large electrical socket had the complete cover missing and seemed dangerous. There was also a broken vase, and no plug in the bathroom sink (it became clear this was a known problem and nothing had been done to fix it). We also had no shower towels and had to ask for these.

Third, the pool is small and when we arrived contained many leaves and generally did not look very clean, suggesting the upkeep of it is not as is required.

Fourth, the restaurant was inexplicably not open for our first two nights. So despite the advertised and promised service of dining for all meals, this is not in fact available.

If you are expecting a luxury experience I hope this makes clear this is not what you will get — whilst some of the aspects complained of are small individually, cumulatively they add up to a very poor experience. Particularly so when the price of the hotel is considered.

On raising these various problems little was done, until we said we were moving to another hotel at which point an “upgrade” was suddenly available (initially at an additional cost; but later, once our intention to leave was clear, for free). However, by the time the hotel took the complaints seriously I had sourced and booked alternative accommodation.

Notwithstanding the problems described above the hotel still charged us for the full amount held on the credit card (rather than the one night we actually stayed), despite having failed to resolve the problems when given an opportunity to do so.

Aspects of this hotel look great on a photo but they are a façade rather than the reality. I would urge you to find alternative accommodation rather than have the dispiriting experience we went through.