Il Palazzin Hotel in St. Pauls Bay

Do not use this hotel. I slipped on their wet marble stairs and they did not care. They had no first aid kit and did not offer any medical support. I asked for late check out so I could rest my foot and they said the hotel was booked. It was not as I could still book a night on booking.com

The hotel is far from 4 stars . The first impression was that when I opened the room it stank of cigarettes. There was a woman's long hair on the back of the bed, and there was also one in the toilet. The floor is dirty 🤮, 2 two pieces of soap Are you seriously just soap now 🤦🤦🤦.At the reception I asked if the hotel had a swimming pool inside. The receptionist was surprised by this question. Honestly, I'm shocked.I'll add a photo so you can see.
Do you think it's normal when a client checks into a room and the room smells of cigarettes?Or there are stains of dirt on the floor that the maids didn’t wash off.I pay money and I want to get some minimal comfort from it.I don't ask for flowers and slippers in the room, it's just cleanliness that is provided in all hotels I myself worked as a maid in a hotel, we had strict rules and we never had anything like this in a room as I saw in this hotel What you wrote to me is that the comments are unfair on my part.I think you would also be outraged if you checked into a room that smelled of cigarettes, had stains on the floor, and had I don't think I wrote in the comments that you have anything to do with the pool that is inside the hotel. I asked at the reception, I don't understand what they said, either it was open or it was closed, they themselves don't know. some strange piece of toilet paper hanging there.If you want more clients, more money, change the concept, change the approach to cleanliness, change something in the hotel You are replacing me, the quiet maid, with the manager Buy courses on hotel and staff development.